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Location:
City of London, London
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Sector:
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Job type:
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Salary:
£32000.00 - £38000.00 per annum
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Job ref:
JN -052022-77101_1654011743
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Published:
31 May 2022
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Expiry date:
30 July 2022
IT Support Analyst
Central London
£32,000 - £38,000
Company Outline
Once again Cobalt is delighted to be working alongside one of the largest Real Estate businesses in Europe. Due to the business's continued growth in the Commercial Real Estate sector, an opening has arisen for a forward-thinking, dynamic & energetic IT Support Analyst to support the substantial growth the business is experiencing.
Role Responsibilities
To resolve incidents and upgrade different types of software and hardware
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support resources where necessary
Assist all our users with any logged IT related incident when called upon
Be responsible for the diagnose and resolving software and hardware incidents across a range of software applications and hardware devices
Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents
Able to manage sensitive and sometimes confidential information
Role Requirements
Experience working with Microsoft Office 365 & Networking devices including switches, routers, firewalls, and WAPs
Excellent customer facing/customer service skills
A passion for Service Improvement
Able to demonstrate initiative and a proactive approach to daily tasks
Ability to think logically and demonstrate strong analytical and problem-solving skills
If you have a passion for IT and are looking for a new opportunity in an ever-growing well respected pan-European real estate business, then please do apply with a copy of your most up to date CV
