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Location:
Leeds, Leeds
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Sector:
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Job type:
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Salary:
Negotiable
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Job ref:
JN -112021-75326_1637592885
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Published:
22 November 2021
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Expiry date:
21 January 2022
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Start date:
ASAP
Resident Services Associate
Based Leeds
5 day rota - Monday to Saturday (rota)
An exciting position with one of the UK's leading Build to Rent operators has become available for a brand new development in Leeds. The company have won several awards and have gone from strength to strength with a real focus on the Private Rented Sector. They are proud of what they do, how well they do it and of the people that work for them.
You will be a pivotal member of the front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one.
Responsibilities
Customer Service
Duties include: meeting and greeting residents, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person
Ensure the resident move in and move out process is seamless
Ensure effective co-ordination between the customer services team and other areas of the business to enable the efficient working of the front-line service
Handle day to day enquires from residents and complaints escalating where required
Operations
To ensure the delivery of high-quality services including front and back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement
Manage and co-ordinate resident bookings of amenity space and cleaning as required
Assist in the smooth running of the letting process from offer acceptance to move-in and settling of new tenants
Liaise and book contractors, cleaning and maintenance operatives
Contribute to the formulation, review and development of policies and procedures, ensuring they are implemented and targets are achieved
Keep abreast of H&S and industry relevant changes in legislation, practice and policy, initiating changes as required
Prepare and update all local information and resident handbook content
Customer Engagement
Identify opportunities for enhanced service delivery to optimise customer experience
Meet and greet residents and handle complaints to an effective resolution
Host and attend regular events for residents, ensuring that events are run smoothly and marketed effectively through social media and other methods of communication
Reporting
Prepare and ensure the delivery of shift handover documents
Log all, distribute and receipt keys, parcels and visitors
Assist with drafting the budget, monitoring it regularly and ensuring expenditure is within target
Other
Respond to out of hours emergency calls in absence of manager
Represent the business to the highest standard
Actively contribute to delivering objectives
To be customer-focused in all dealings with residents
Requirements
Previous experience working in organisations providing market rent properties, travel and tourism or hospitality is essential
Strong experience working at business/private events would be beneficial
Previous experience of working in a team
Strong written and verbal English
Qualifications in property or customer service would be advantageous
Previous experience of working and achieving targets
A good communicator with strong interpersonal skills, including the ability to listen
Well groomed and professional appearance
Passionate about customer service
Ability to build relationships and work collectively with colleagues
Demonstrable ability to think creatively and embrace new challenges daily
Goal-focused, positive and resilient with the determination to support the business in delivering exceptional outcomes for its residents and communities
There is far to go with this company so if you are looking for a career rather than a job, this could be just the role for you.
This is an urgent requirement and we anticipate a lot of applications so please don't delay in sending your CV in order to be considered.