Senior Property Manager

Senior Property Manager

Based Newcastle

My client, an award winning property business and one of the UK's largest landlords, is seeking a Team Leader to be based at their Head Office.

The Role

• Support the team in leading day to day call handling, managing customer service and interaction

• Professionally and proactively support Portfolio Manager's to manage residential property portfolios comprising of mixed tenures, in accordance with the company's management strategy, policies and procedures, legal and budgetary requirements

• To fully assist, support all areas of the business to successfully deliver the business objectives

• Provide a professional and proactive internal point of contact for all tenants, general public, professionals, contractors and other departments

• At all times promoting the brand with the highest levels of customer service

• To fully assist, support and develop the Property Management team to successfully deliver the business objectives

Responsibilities

• Management of day to day property management service calls and customer enquires including via email and the customer portal, in a timely manner. As and when required covering enquiries relating to other areas of the business, whilst making sure that there is a professional and continuous customer experience

• Management of day to day expenditure in line with the set budgets

• Liaising with other departments as and when required including accounts, purchase ledger, lettings, block management, collections and others as and when required

• Effectively manage contractors and the instruction of works, making sure that all appropriate information is passed to the contractors

• Manage and control the Revenue expenditure budget

• Arrange property inspections as and when required

• Ensure the delivery of high levels of customer service at all times

• Delivery of strategic & business KPIs

• Support Out of Hours (OOH) calls and maintenance issues as and when required

• Adhering to the Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data

Requirements

• A minimum of two years previous experience working in a similar role in the residential property industry is essential

• Previous experience of delivering exceptional customer service is essential

• Previous involvement in day to day team management is required

• Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard

• Knowledge of Landlord and Tenants Act and Housing Acts and the ability to understand when legal advice is necessary and interpret

• Good technical knowledge and ability on construction and repair/refurbishment of residential property

• Commercial acumen and communication skills, both orally and with written reports

• Relevant professional qualification/membership of recognised professional body preferred

• Detailed knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold is essential

• Demonstrable knowledge of understanding, managing and delivering revenue expenditure budgets is required

• Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management

• Ability to prioritise, deliver and consistently achieving tight deadlines

• Numerate and attention to detail essential

• Demonstrable experience of delivering exceptional customer service is essential

My client is looking for an immediate hire so please apply with your CV today.