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Resident Experience Assistant

Resident Experience Assistance

Salary: up to £32,000 (OTE £36,000)

Location: Milton Keynes


  • Provide first class customer service to residents, being the first point of for all residents and visitors

  • Quality control of amenity spaces and apartments, ensuring they are well presented at all times.

  • Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.

  • Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.

  • Management of amenity space hiring

  • Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers

  • Ensuring marketing portals remain up to date at all times

  • Organising and running tenant services via third parties and in-house

  • Ensuring up to date resident communication via various channels including social media

  • Seeking special offers and discounts for residents from local businesses

  • Creating a community feel through communication, events and innovations

  • To act as first point of call for residents to report maintenance issues

  • Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained

  • Organising minor works between tenancies to maintain first class presentation of apartments

  • Completing check in and check out reports; determining deposit returns

  • Carrying out mid-term inspections

  • Arrears chasing and reporting

  • Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development


  • Strong customer service ethic / background

  • Positive, can do attitude

  • Common sense approach

  • Ability to think on their feet and make considered decisions

  • Outgoing, warm and friendly personality

  • Organised, meticulous, tenacious

  • Excellent written and spoken etiquette

  • IT literate and Social media savvy

  • Experience in undertaking viewings would be an advantage

This is an excellent opportunity to cement yourself within a market leading company in the build-to-rent industry. If you have relevant experience and you are looking to progress your career within property, then apply now online or contact ekendall@cobaltrecruitment.com for more information.