Application Support Specialist

Cobalt is proud to be partnering with a world-renowned property technology company that's transforming how real estate businesses operate. As an Application Support Specialist, you'll be the trusted expert for clients-resolving issues, improving processes, and supporting a suite of market-leading property management solutions. Expect autonomy, variety, and the chance to grow your technical and client-facing skills within a collaborative, forward-thinking environment.

Key Responsibilities:

• Provide expert application support, troubleshooting, and resolution for property management software users.
• Advise clients on best practices and system optimisation to enhance business performance.
• Research, analyse, and resolve software functionality and reporting issues.
• Manage software updates, integrations, and testing to maintain system reliability.
• Document and share technical solutions to improve team efficiency and knowledge.
• Collaborate with internal development, product, and cloud teams to deliver seamless client service.

Key Requirements:

• Experience supporting or administering property management or accounting software.
• Proficiency with SQL and relational databases for troubleshooting and reporting.
• Basic understanding of accounting systems and processes.
• Proven ability to analyse technical issues and provide effective resolutions.
• Experience working directly with clients or end users in a technical support environment.
• Degree in Business, Finance, Computer Science, or related field (or equivalent experience).

If this sounds like you, we'd love to hear your story. Let's start a conversation about how you can grow your career through Cobalt with a Global Prop Tech leader.