Block Manager

About the Role

We're seeking an experienced and proactive Block Property Manager to oversee a diverse portfolio of residential and mixed-use developments across South West London.

In this role, you'll be responsible for delivering a responsive, efficient, and customer-focused estate management service. You'll act as the primary point of contact for residents, leaseholders, contractors, and stakeholders - ensuring buildings are safe, compliant, and well-maintained. This position offers an excellent opportunity to take ownership of your portfolio, working within a supportive team that values quality, professionalism, and accountability.

Key Responsibilities

• Deliver a professional, high-quality property management service that aligns with company values and client expectations.

• Build and maintain strong working relationships with residents, leaseholders, freeholders, contractors, and managing agents.

• Oversee the day-to-day management of communal areas, facilities, and building operations.

• Ensure full compliance with Health & Safety, Fire Safety Regulations 2022, and other relevant legislation.

• Prepare and manage annual service charge budgets, monitor expenditure, and support the production of year-end accounts.

• Carry out regular property inspections, identifying maintenance needs and ensuring high standards across the portfolio.

• Coordinate and manage contractors, ensuring works are completed safely, on time, and within budget.

• Oversee major works programmes, including Section 20 consultations and tender processes.

• Lead resident and leaseholder meetings, preparing and issuing accurate minutes and follow-up actions.

• Collaborate with internal teams including Credit Control, Insurance, and Compliance to ensure smooth operations and client satisfaction.

• Maintain accurate and up-to-date records using property management systems and software.

• Resolve property-related queries and disputes effectively and professionally.

• Manage and support on-site staff or caretakers to ensure consistent service delivery.

About You

• Minimum of 2 years' experience in residential block management.

• Qualified Associate of The Property Institute (ATPI), working towards Member (MTPI) status (or equivalent).

• Strong knowledge of leasehold management, service charge administration, Health & Safety, and fire safety compliance.

• Confident managing budgets, contractors, and major works programmes.

• Excellent communication, negotiation, and customer service skills.

• Highly organised with the ability to manage multiple properties and priorities effectively.

• Proficient in MS Office and property management software (e.g., Qube, Fixflo).

• Capable of working independently while collaborating effectively with wider teams.

• A professional, proactive, and detail-oriented approach with a commitment to continuous improvement.

• MRICS or equivalent qualification (desirable).

• Hybrid Working