Community Manager

An exciting opportunity to lead community engagement and operational excellence at a dynamic flexible workspace supporting charitable and mission-driven organisations. They are a market leader in commercial real estate services, managing billions in UK business space and thousands of occupiers across a wide range of investors, REITs, and funds. This role is based full-time onsite and will require close collaboration with the client's in-house team.

The Community Manager is the key liaison for occupiers and visitors, ensuring exceptional day-to-day experience, smooth venue operations, and strong occupier relationships. This position requires someone proactive, organised, and passionate about delivering outstanding service while cultivating an inclusive and collaborative work environment.

Key Responsibilities

Community Engagement & Member Experience

• Act as the central point of contact for all occupiers, ensuring their needs are addressed promptly and professionally.
• Build meaningful relationships with occupiers and support their success by understanding their missions and fostering opportunities for collaboration.
• Champion the occupier journey by maintaining high levels of satisfaction and engagement.
• Facilitate and manage bookings for workspace and events, ensuring clarity in communication and delivery standards.

Operations & Facilities Management

• Lead day-to-day management of the workspace, ensuring it operates to the highest standards.
• Work collaboratively with the property and estate management teams to maintain excellent facilities, including access, cleaning, maintenance, and compliance with health and safety regulations.
• Create and implement standard operating procedures to drive consistency, efficiency, and issue prevention.
• Monitor supplier performance, manage vendor relationships, and ensure best value for services and contracts (AV, IT, leases, etc.).

Marketing & Reporting

• Collaborate with the client to market the workspace and event areas via digital and print collateral.
• Use occupancy and event data to produce reports on performance, membership, and service delivery, including KPI tracking.
• Oversee tenant onboarding and retention through effective use of CRM and venue management platforms.

Skills & Experience

Required

• Minimum of 2 years' experience in a community, hospitality, office, or operational management role.
• Strong communication and relationship-building abilities across a diverse range of stakeholders.
• Demonstrated problem-solving skills and ability to work independently in a dynamic environment.
• Proven track record in managing customer or occupier experience, event coordination, and operational systems.

Preferred

• IOSH or equivalent health and safety certification.
• Experience using venue management and booking systems.
• Comfort with facilities compliance and contract/vendor management.
• Understanding of inclusive workplace practices and a passion for building welcoming environments.

Personal Attributes

• Enthusiastic, empathetic, and self-motivated with a solutions-oriented mindset.
• Process-driven and meticulous with attention to detail.
• Comfortable juggling multiple priorities and responding calmly under pressure.
• Passionate about working with social impact organisations and fostering purpose-led communities.

Values & Culture Fit

• Embraces change, new technologies, and innovation.
• Enjoys working collaboratively and supporting the broader team.
• Embodies inclusivity, authenticity, and accountability.
• Committed to learning, growth, and making a positive contribution to the community and wider organisation.