Customer Service and Sales Representative
Meet Our Recruiter
About the Role
Customer Service & Sales Representative
We're supporting a residential living operator that puts community, care and customer experience at the centre of everything they do. This Customer Service & Sales Representative role sits front of house and plays a key part in shaping how residents and visitors experience the building each day.
This Customer Service & Sales Representative opportunity suits someone who enjoys working with people, takes pride in creating welcoming environments and is comfortable balancing customer interaction with light administration.
The organisation
Our client operates a modern residential development with shared spaces designed to bring people together, including communal lounges, gardens and wellness facilities. Their focus is on creating a friendly, inclusive and well-run community where residents feel supported.
A people-first culture with a strong emphasis on service quality.
A community-led environment rather than a traditional lettings model.
A clear commitment to creating a welcoming experience for residents and visitors.
The working pattern is Monday to Friday, with one Saturday in four as part of a rota.
The role
As a Customer Service & Sales Representative, you'll be the first point of contact for residents, prospective residents and visitors, acting as a visible ambassador for the building and its values.
Managing the front-of-house and reception area, ensuring it remains presentable and welcoming at all times.
Greeting residents and visitors, responding to queries and managing expectations clearly.
Supporting community-building activities, including resident events and engagement initiatives.
Conducting viewings for prospective residents and following up with feedback.
Handling general administrative tasks, including emails, phone enquiries and system updates.
Supporting the wider onsite team with day-to-day operations as required.
This Customer Service & Sales Representative role places greater emphasis on community and customer experience than leasing, while still involving regular viewings.
The skills needed
We're looking for someone with strong customer service foundations and a genuine interest in working with people.
Working knowledge of customer service in a people-facing environment.
Confidence communicating face to face, over the phone and in writing.
Good organisational skills and comfort managing varied tasks across a day.
A calm and professional approach when handling questions or issues.
Basic IT confidence, including email and standard office systems.
No prior property or residential sector experience is required for this Customer Service & Sales Representative position, although it would be beneficial.
