Element Concierge / Building Manager

The Building Manager role is a hands-on, operational role responsible for maintaining the building to excellent standards while delivering exceptional service to tenants. As the on-site representative of Innov8 Property Solutions, you will ensure the property reflects our brand promise personal, professional, and client-focused, while keeping the building safe, compliant, and well-presented at all times. This is a flagship, design-led business space with modern amenities and a premium tenant experience.

Key Responsibilities

• Light Building Maintenance
• Carry out basic, light maintenance tasks where appropriate (e.g. simple fixes, minor adjustments, and touch-ups).
• Act as the first point of response for maintenance issues, assessing whether they can be resolved in-house or require a contractor.
• Proactively identify minor wear-and-tear issues and arrange resolution before they escalate.
• Ensure building fabric, common areas, amenities and external areas remain in excellent condition through and coordination of works.

Contractor & Supplier Coordination

• When works require specialist support, coordinate contractors, ensuring safe working, permit control, RAMS checks and high-quality delivery.
• Oversee building systems (HVAC, lifts, fire alarms, access control, mechanical & electrical kit), reporting concerns to the Facilities Manager.
• Monitor performance of cleaning, landscaping, reception and other service providers.

Tenant Liaison & Customer Experience

• Be a visible, friendly, professional presence on site - the first point of contact for tenants.
• Handle enquiries, maintenance requests and concerns with an exceptional customer-service approach.
• Support tenant on boarding, move-ins, move-outs and viewings when required.