Front of House
Meet Our Recruiter
About the Role
About the Company
This leading property investment and development firm specialises in commercial real estate, with a current portfolio valued in the millions. With an ambitious growth strategy, the company aims to expand its holdings to £1 billion in the next 5 years.
To support this expansion, the company is building a team of experienced property professionals, committed to delivering exceptional property, facilities management, and accounting services with innovation and excellence at the forefront.
The company is seeking a professional, personable, and organised Front of House to serve as the first point of contact for all visitors, clients, and employees. This individual will play a key role in delivering outstanding customer service while ensuring the smooth and efficient operation of the front-of-house and facilities.
Key Responsibilities
Customer Service Excellence
- Greeting and assisting all guests, clients, and team members with a warm and professional approach.
- Creating a consistently welcoming atmosphere in the reception area.
- Responding promptly to enquiries made in person, by phone, or via email.
- Anticipating and addressing the needs of visitors and clients proactively.
- Handling customer concerns or complaints with efficiency and diplomacy, escalating when required.
Facility Management Support
- Ensuring the front-of-house area remains clean, presentable, and fully functional.
- Keeping signage, directories, and information displays accurate and up-to-date.
- Coordinating scheduled maintenance and support services with relevant departments.
- Enforcing safety and security protocols, including managing visitor sign-in procedures.
Administrative Support
- Managing incoming and outgoing correspondence, deliveries, and packages.
- Maintaining precise records, including visitor logs and incident reports.
- Supporting the scheduling and coordination of meeting rooms and refreshments for visitors and staff.
Team Collaboration
- Working closely with the facilities team to ensure seamless daily operations.
- Assisting with company events and ad-hoc projects as needed.
- Communicating effectively with all departments to ensure high-quality service delivery.
Health & Safety
- Following all company health and safety procedures to promote a secure working environment.
- Reporting maintenance issues or potential hazards in a timely manner.
Skills and Qualifications
- Demonstrated commitment to delivering exceptional customer service.
- Excellent verbal and written communication skills.
- Strong organisational abilities with a proactive and detail-oriented mindset.
- Confident problem-solver with a calm and professional demeanour.
- Polished and professional appearance, reflecting company values.
- Proficient in using common office tools, equipment, and software.
- Previous front-of-house or client-facing experience, preferably within a corporate or facilities management setting.
In return
- A competitive salary and benefits package.
- Ongoing professional development and career growth opportunities.
- A collaborative and dynamic working environment.
- A supportive team culture focused on service excellence.
How to Apply
Interested candidates should submit a CV and cover letter detailing their customer service experience and suitability for the role. The company looks forward to welcoming a new member to the team.
