Housing Services Assistant

Berewood, Waterlooville

The organisation

We are working with a well-established residential operator delivering a growing affordable housing portfolio. They offer a structured entry point into housing, with support towards industry accreditations and long-term career development. The team promotes a collaborative culture, with a focus on resident experience and continuous learning.

Full time role Monday to Friday 9 to 5.30 with 1 hour lunch break

The role and responsibilities

This Housing Services Assistant role is based at the Berewood site and reports into the Housing Services Manager. The position supports day-to-day housing operations while building exposure across tenancy and resident services.

Responsibilities include:

• Act as a first point of contact for residents, providing clear and timely responses.
• Log enquiries, repairs, and concerns, escalating where required.
• Support resident engagement activities, meetings, and on-site events.
• Assist with tenancy processes including viewings, sign-ups, and inspections.
• Attend property viewings and support residents moving into their homes.
• Support contractor coordination and follow up on outstanding works.
• Carry out site inspections and report any issues identified.
• Maintain accurate records across systems, including tenancy and resident data.
• Support compliance tasks and escalate any safeguarding or safety concerns.

Skills and requirements

• Strong customer service skills with a professional approach.
• Resilient nature with the ability to manage varied situations.
• Good organisational skills and attention to detail.
• Confident communication skills, both written and verbal.
• Comfortable using Microsoft systems including Outlook, Word, and Excel.
• Willingness to learn and develop within housing.
• Ability to work collaboratively within a team.
• Full driving license and access to a vehicle.

This Housing Services Assistant role offers a clear route into housing, with support towards qualifications and development.

Apply now as interviews are taking place shortly.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.