Housing Services Manager

Berewood, Waterlooville (PO7)
£36,000 + discretionary bonus.

Cobalt is working with a growing residential operator to appoint a Housing Services Manager for a large mixed-tenure community in Berewood.

This is a site-based role with responsibility for delivering housing and resident services across an estate of approximately 600 homes spanning Affordable Rent, Shared Ownership and PRS accommodation.

The position offers the opportunity to play a visible role in shaping a successful community environment while working across tenancy management, estate operations and resident engagement.

The organisation.

• Established residential operator with a strong customer and community focus.
• Mixed-tenure environment offering exposure across affordable housing and PRS operations.
• Supportive environment with opportunity to complete CIH Level 3 qualification via apprenticeship following probation.
• Collaborative culture with close working relationships across operational, development and customer teams.

The role.

• Managing day-to-day housing operations across a large estate-based portfolio.
• Delivering tenancy management, sustainment and enforcement activity.
• Managing anti-social behaviour and safeguarding cases, including partnership working with external agencies.
• Carrying out estate inspections and overseeing estate standards, compliance and health & safety.
• Liaising with developers regarding defects management during liability periods.
• Supporting resident engagement initiatives and complaint resolution in line with Ombudsman expectations.
• Managing on-site contractors and coordinating operational service delivery.
• Supporting rental performance, arrears management and KPI delivery.
• Providing line management support to a Housing Services Assistant.

Skills and experience required.

• Previous operational housing management experience within a Registered Provider or Local Authority environment.
• Strong understanding of tenancy management, ASB and tenancy sustainment.
• Experience working with vulnerable residents and safeguarding processes.
• Knowledge of housing legislation and regulatory standards.
• Experience managing estate-based services and contractor performance.
• Ability to work confidently within a fast-moving operational environment.
• Strong communication and customer engagement skills.
• Exposure to mixed-tenure or PRS/BTR environments would be advantageous.

This role would suit a housing professional who enjoys a visible on-site presence and is motivated by delivering high service standards within a complex residential community.

Apply now as interviews are expected to take place shortly.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.