Lettings Administrator/Support

A prestigious property business with a high-end portfolio of residential apartments in Central London is seeking a proactive and well-organised individual to join their team as a Lettings and Property Management Assistant. This is a fantastic opportunity to join a small, dedicated team with room for long-term growth.

Role Overview:

Reporting directly to the Head of Lettings & Property Management, the successful candidate will provide vital day-to-day support across both administrative and operational functions, helping maintain exceptional service levels for tenants and internal stakeholders alike.

Key Responsibilities:

• Deliver outstanding customer service and serve as a primary point of contact for tenants.

• Liaise with contractors, utility providers, external agents, accountants, and internal teams.

• Coordinate property maintenance, instructing and accompanying contractors as needed.

• Provide general office support - phones, correspondence, supplies, and guest reception.

• Prepare tenancy agreements, handle deposit registration, and manage AML/Right to Rent checks.

• Assist with viewings (including some evenings/weekends) and property marketing tasks.

• Manage property files, update legal certifications, and maintain internal documentation.

• Support with inventory check-ins/outs and property inspections (both vacant and occupied).

• Respond to enquiries from tenants and third-party agents.

• Participate in out-of-hours phone cover on a rota basis.

• Run occasional errands and support with property-related logistics when needed.

About You:

• At least 1 year of experience in a lettings or property management environment.

• Positive attitude, team-oriented and able to work independently.

• Exceptional attention to detail with strong organisational skills.

• Professional, confident communicator across a diverse range of stakeholders.

• Proficient in Microsoft Word, Excel, and Outlook.

• Well-presented with a smart, professional appearance.

• Ideally based in or near Central London.

• A full clean UK driving licence is preferred.

• ARLA/NFoPP qualified or willing to undertake training within 12 months.

• Familiarity with AML and Right to Rent regulations (training can be provided).

• Multilingual skills are a bonus but not essential.

This role would suit someone looking to take the next step in their property career within a supportive and high-performing environment. If you're passionate about delivering exceptional service and ready to hit the ground running, we'd love to hear from you.