Property Manager - Newcastle upon Tyne

Salary: up to £26,000
Location: Newcastle upon Tyne
Hours: 8:30am-5:00pm
Working arrangement: Office-based

Are you passionate about delivering excellent customer service and helping people resolve everyday challenges?

Cobalt is recruiting for a Property Manager to join an established residential property management business in Newcastle upon Tyne.

This is a customer service-focused opportunity, ideal for someone who enjoys speaking with people, resolving queries and taking ownership of customer issues. The position combines telephone-based support, property management administration and coordination with colleagues and contractors.

The organisation

Our client operates within the residential property sector, managing portfolios of properties and supporting residents throughout their tenancies.

The business offers an office-based working environment where customer service is central to day-to-day operations. You'll work alongside property management colleagues, helping residents receive the support they need.

The role and responsibilities

As a Property Manager, you'll report to the Property Management Team Leader and help deliver the day-to-day management of residential properties.

Your responsibilities will include:

• Handling incoming telephone calls, emails and resident portal enquiries, providing a professional customer experience.

• Responding to resident queries and complaints, working towards timely resolutions.

• Coordinating property maintenance requests and liaising with contractors to arrange repairs.

• Supporting the management of residential property portfolios and keeping residents informed of progress.

• Liaising with internal teams, letting agents and contractors to resolve property-related issues.

• Assisting with tenancy administration, including move-ins, move-outs and relevant documentation.

• Maintaining property records, compliance documentation and accurate information across internal systems.

• Supporting property inspections, maintenance appointments and expenditure monitoring.

• Helping the wider property management team meet service standards and operational targets.

The skills and requirements

We're particularly interested in candidates who enjoy customer interaction and have experience delivering a high standard of service.

To succeed as a Property Manager, you'll ideally bring:

• Customer service experience, particularly in a telephone-based or customer-facing environment.

• Communication skills and the ability to handle enquiries with patience and professionalism.

• The ability to manage multiple enquiries, prioritise tasks and follow issues through to resolution.

• Working knowledge of Microsoft Outlook, Excel and Word.

• Attention to detail when managing information, documentation and customer records.

• A willingness to learn about residential property management processes and procedures.

Previous experience within residential property management, property maintenance or tenancy administration would be beneficial, although customer service experience is the main focus of this opportunity.

Interested in finding out more?

If you're looking for a Property Manager opportunity where you can use your customer service skills while developing your knowledge of residential property management, we'd like to hear from you.

Apply today to register your interest. Applications will be reviewed as they are received.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.