Resident Service Associate

For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.

You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service.

Responsibilities

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Conducting customers viewings and tours
• Dealing with renewals
• Undertaking pre-let inspections and scheduled inspections of communal areas
• Logging receipt and collection of customer parcels
• Building security and resident administration in line with GDPR
• Arranging and hosting events for residents
• Logging and reporting all Health and Safety tasks
• Administrative duties predominantly revolving around reports producing system reports

Requirements

• Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
• Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
• Continually strives to improve knowledge, skills and abilities to produce the best results
• A flexible approach, dedication to working well in a team
• Positive attitude and ability to go above and beyond for residents with little supervision
• Proficient with common software eg Microsoft/Windows etc
• Excellent communication skills, including written and verbal English and numeracy
• Experience with events desirable

Responsibilities

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Conducting customers viewings and tours
• Undertaking pre-let inspections and scheduled inspections of communal areas
• Logging receipt and collection of customer parcels
• Building security and resident administration in line with GDPR
• Arranging and hosting events for residents
• Logging and reporting all Health and Safety tasks
• Administrative duties predominantly revolving around reports producing system report

Requirements

• Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
• Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
• Continually strives to improve knowledge, skills and abilities to produce the best results
• A flexible approach, dedication to working well in a team
• Positive attitude and ability to go above and beyond for residents with little supervision
• Proficient with common software eg Microsoft/Windows etc
• Excellent communication skills, including written and verbal English and numeracy
• Experience with events desirable