Senior Facilities Manager

Cobalt is partnering with a leading international real estate brand to appoint a Senior Facilities Manager across a high-grade cluster of properties in the Cambridge area.

Within this TFM role you'll join the existing team at a significant Science & Innovation Park alongside two further multi-let commercial office buildings in Cambridge.

You'll work within a progressive, technology-led real estate environment where operational standards, occupier experience and continuous improvement are all taken seriously and be given broad responsibilities FM delivery, but with a particular emphasis on soft services, contractor management and ensuring a first-class customer experience for your tenants.

You'll report into the Estate Director, and work closely with an established Technical Manager who leads on the more specialist hard-services function, while retaining responsibility for the overall coordination and performance of facilities services.

The wider business is a best-in-class international property brand with high-quality assets and significant scale, offering excellent longer-term opportunities to progress across its wider portfolios.

Key responsibilities include:

• Taking ownership of Total FM delivery across a significant Science & Innovation Park and two multi-let commercial office buildings.
• Leading the management of soft services including cleaning, security, front of house, landscaping, waste and other outsourced services.
• Actively managing contractors and service partners through KPIs, SLAs, performance reviews and improvement plans.
• Challenging underperformance and ensuring suppliers consistently deliver against agreed standards.
• Working closely with the Technical Manager to coordinate hard and soft services and maintain a joined-up approach to building operations.
• Maintaining strong oversight of H&S, contractor compliance, RAMS, permits to work and operational risk.
• Managing operational budgets, service charge expenditure, forecasting and supplier costs.
• Carrying out regular property inspections and ensuring actions are followed through to completion.
• Building strong relationships with occupiers, client representatives and other stakeholders.
• Using CAFM and operational data to monitor performance, identify recurring issues and improve service delivery.
• Identifying opportunities to improve efficiency, value for money and the overall occupier experience.
• Line managing and developing a boutique operational team, including front-of-house support.

We're looking for someone with a strong Facilities Management foundation who is comfortable taking broad ownership across a complex operational environment. You'll need good experience of soft services and, particularly, hands-on contractor management - someone confident holding suppliers accountable, challenging standards and ensuring agreed actions translate into real improvement.

A background within a managing agent or owner-operator environment is highly desirable, as is previous exposure to complex estates or multi-site commercial property, although neither is essential. Candidates from other FM environments will absolutely be considered where they can demonstrate strong commercial property knowledge and broad operational responsibility.

You'll also need a good grounding in H&S, maintenance, service charge and general building operations, alongside strong communication skills and the ability to build credibility with occupiers, contractors and senior stakeholders. IOSH is essential.

For someone looking to broaden their Total FM experience, this offers an excellent combination of responsibility and development: unique, high-grade assets, a technologically progressive real estate environment, significant autonomy and the opportunity to build a long-term career within a best-in-class property business with plenty of scope for progression across its wider portfolio.,

If you are interested, please apply with your CV today as this role may interview & appoint before the closing date of this advert.