Service Charge Accountant

Duties

• Manage client accounts with accuracy and professionalism, ensuring a high standard of service.
• Handle service charge related customer queries via email and telephone, delivering prompt and effective resolutions.
• Oversee the onboarding process for new properties, taking ownership from start to finish.
• Perform and review timely bank reconciliations.
• Issue monthly or quarterly income and expenditure statements to clients.
• Manage the daily banking routine.
• Prepare and issue Service Charge, Ground Rent, Insurance, and Rent demands.
• Prepare Service Charge year-end or quarter-end accounts. Reviewing them with Property Managers and preparing them up to trial balance for external accountants.
• Liaise regularly with Property Managers to run supporting reports as required.
• Monitor workload, set reminders, and meet deadlines set by the business, clients, or line managers.
• Report progress, challenges, and knowledge gaps, raising urgent matters as they arise.
• Attend team meetings to discuss workload and departmental updates.
• Act as the point of contact for customer, tenant, and supplier queries, escalating urgent issues as required.
• Communicate with all stakeholders in a courteous, professional, and efficient manner.

Requirements

• Minimum 5 years of service charge accounting experience including within commercial property
• Experience using QUBE is essential
• A strong working knowledge of book-keeping practices as well as property management principles and procedures.
• Excellent soft skills when dealing with people to empathise and understand their needs.
• MS Excel.
• Good written and verbal communication skills.
• Well organised, diligent and able to multi-task.
• Team player.

Other details:

• Location: Office based 5 days per week in the West End
• Hours: 9am to 6pm, Monday to Friday
• Holidays: 25 days holiday plus 8 bank holidays