Smart Integration Manager

Smart Integrations Analyst

You'll be joining a leading UK real estate owner and developer with a long-term, sustainability-led approach to placemaking. The organisation delivers landmark commercial and mixed-use assets and combines strong financial backing with a collaborative, high-impact culture where individuals are empowered to influence outcomes and drive continuous improvement.

Role Responsibilities
* Provide 1st and 2nd line support for smart building systems, integrations, and data platforms.
* Monitor data flows and system performance, ensuring uptime and service levels are met.
* Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required.
* Oversee smart system support and maintenance contracts, working with internal architecture and digital teams.
* Support data recovery, reconciliation, and integration into enterprise platforms.
* Participate in project, service delivery, and change control forums.
* Work alongside field engineering teams to support on-site issues and wider network initiatives.
* Identify opportunities to automate, improve processes, and enhance system resilience.
* Maintain accurate asset documentation and support materials in line with standards.

Role Requirements
* Experience supporting smart building, IoT, or integrated technology environments.
* Strong understanding of data flows, brokers, protocols, and cloud platforms (Azure/AWS).
* Working knowledge of networking technologies (LAN, WAN, wireless, IoT networks).
* Familiarity with building systems such as BMS, HVAC, lighting, and access control.
* Understanding of ITIL practices and service management principles.
* Ability to communicate complex technical issues clearly to non-technical stakeholders.
* Proactive, organised, and comfortable working in a fast-paced, operational environment.