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Location:
London, Greater London
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Sector:
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Job type:
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Salary:
£50000.00 - £70000.00 per annum + + bonus and benefits
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Job ref:
JN -022021-72592_1620664073
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Published:
10 May 2021
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Expiry date:
09 July 2021
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Start date:
ASAP
Account Management Consultant - Yardi
London
£50,000 - £70,000 + Bonus and Benefits
Our client is a boutique consulting firm who specialise in Yardi, which is a global leader in real estate property management software. This is an exciting opportunity to join a company made up of Yardi experts, who implement and support the platform for various clients including real estate management firms. They have had a steady growth over the last 3 years which is the reason for this hire. The are looking for someone to join their support team and provide first level help to internal and external stakeholders. The ideal candidate is someone who is open to travelling giving the restrictions allow to do so and enjoy working in a fast-paced environment. Having a background in real estate or finance is advantageous.
Core Responsibilities:
Resolve Yardi operational issues and troubleshoot tickets within appointed time frame
Coordinate with client enquires and procedures
Operate with the team on identifying and support producing their outputs, analysis and data reporting requirements
Regularly update their knowledge base system and maintain their user accounts
Participate in UAT on new features and functionality as part of regular release cycles
Establish procedures across data capture / import, validation, storage and output generation
Communicate effectively with internal and external stakeholders to manage their expectations
Follow project plans to a high standard and meet timescales
Personal Specification:
Yardi Voyager knowledge / experience within previous positions
Previous experience with similar duty requirements stated above
Background in a support desk role or similar
Skilled in client facing tasks to build and maintain strong stakeholder relationships
Be a self-motivated individual and have a passion for problem-solving tasks
Have excellent written and verbal communication skills
Strong analytical and documentation skills
If you feel your experience matches the above, please apply with an up to date version of your CV as soon as possible.