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CAFM Onboarding Consultant

CAFM Onboarding Consultant

£50,000 - £60,000

Remote Working - with monthly North West Head Office required

Company Overview

Cobalt is once again delighted to be supporting a well-respected Facilities Management and Project Management Software provider. Due to the business's ambitious growth plans over the course of the next 2 years, where they will be partnering with large-scale retailers and government entities, they are looking for an ambitious and adaptable Product Onboarding Consultant to help the business achieve its lofty ambitions.

Role Responsibilities

  • Plan, manage and communicate the progress of projects, achieving project milestones and maintaining momentum using the client standardised model for Customer Onboarding

  • Set and manage customer expectations regarding project scope and timeline, customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management, and organisational readiness

  • Conduct demonstration and consulting sessions (on the phone and in-person) and document with meeting minutes

  • Provide customers with follow-up consulting and general assistance in areas of expertise, utilising domain knowledge specialists when necessary

  • Be a "go-to" resource for specific functional areas for both internal and external users

  • Document improvement suggestions and contribute to a product roadmap repository

Role Requirements

  • Must have experience in delivering software implementation solutions across a real estate/ facilities management background

  • Quick learner with a passion for software technologies and the ability to understand

  • Ability to map processes and have worked in a large process mapping project

  • Must have excellent organisation, communication, and collaboration skills

  • Strong proficiency in Microsoft Office products

  • Have a strong understanding of organisational change management and working within a large change management project

If you are interested in this role and would like to hear more then please send a copy of your most up-to-date CV.