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Resident Service and Lettings Associate

  • Location:

    Southampton, Southampton

  • Sector:

    Residential Real Estate

  • Job type:


  • Salary:

    £27,000- £28,000 per annum

  • Job ref:

    JN -062024-82072_1719588567

  • Published:

    28 June 2024

  • Expiry date:

    27 August 2024

  • Start date:


Resident Service Lettings Associate


Up to £28,000 (depending on experience)

Our client, an award-winning BTR Operator, is seeking an experienced lettings professional to join their team in Southampton

For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service, and will require lettings/leasing experience.

You will be a pivotal member of the site team on top of your lettings responsibilities, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Community Manager, providing an exceptional resident experience through delivery of first-class customer service.


  • Oversight of the lettings process.

  • Conducting customers viewings and tours.

  • Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home

  • Prospecting potential tenants.

  • Undertaking pre-let inspections and scheduled inspections of communal areas

  • Logging receipt and collection of customer parcels

  • Building security and resident administration in line with GDPR

  • Arranging and hosting events for residents


  • Demonstrable experience of working in customer-facing role; hospitality/property/customer service background

  • Continually strives to improve knowledge, skills and abilities to produce the best results

  • A flexible approach, dedication to working well in a team

  • Positive attitude and ability to go above and beyond for residents with little supervision

  • Proficient with common software eg Microsoft/Windows etc

  • Excellent communication skills, including written and verbal English and numeracy

  • Experience with events desirable

Working pattern: Monday to Friday, with occasional Saturday work

This is an excellent opportunity to cement yourself within a market leading company in the build-to-rent industry. If you have relevant experience and you are looking to progress your career within property, then apply now online or contact ekendall@cobaltrecruitment.com for more information