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Resident Services Manager - Dual Site

  • Location:

    City of London, London

  • Sector:

    Residential Real Estate

  • Job type:


  • Salary:

    £42,000 - £47,000 per annum

  • Job ref:

    JN -072024-82151_1719994005

  • Published:

    03 July 2024

  • Expiry date:

    01 September 2024

  • Start date:


Job Title: Resident Services Manager (Dual Site)

Location: North/East London

Salary: Up to £47,000 per annum

About the Company: A leading Build to Rent provider in North and East London, committed to creating vibrant, sustainable communities and delivering exceptional service.

Position Overview: The company is seeking an experienced Resident Services Manager to oversee two key sites in North and East London. This role involves managing a team of up to 10 individuals, including maintenance professionals, resident service supervisors, and resident service assistants. The ideal candidate will have strong leadership skills and a health and safety qualification, ensuring residents enjoy a safe, well-maintained environment.

Key Responsibilities:

  • Team Leadership:

    • Manage and inspire a team of up to 10 staff.

    • Provide guidance, support, and development opportunities.

    • Conduct performance reviews and implement improvement plans.

  • Resident Services:

    • Oversee high-quality resident services.

    • Resolve resident queries and concerns promptly.

    • Coordinate resident events and community activities.

  • Property Maintenance:

    • Ensure both sites are maintained to high standards.

    • Schedule and oversee repairs and improvements.

    • Implement preventative maintenance programs.

  • Health and Safety:

    • Ensure compliance with health and safety regulations.

    • Conduct safety audits and risk assessments.

    • Promote a culture of safety among staff and residents.

  • Operational Excellence:

    • Manage budgets and resources effectively.

    • Develop and implement operational policies and procedures.

    • Monitor key performance indicators for continuous improvement.


  • Proven experience in a similar role within property management or hospitality.

  • Strong leadership skills with the ability to motivate a diverse team.

  • Excellent communication and interpersonal skills.

  • Health and safety qualification (e.g., NEBOSH, IOSH).

  • Strong organizational and problem-solving abilities.

  • Ability to manage multiple priorities.


  • Competitive salary up to £47,000 per annum.

  • Opportunity to work with a leading Build to Rent provider.

  • Professional development and career growth opportunities.

  • Supportive and collaborative work environment.

  • Comprehensive benefits package.

If you're interested please apply or send a CV directly to Jlawrence@Cobaltrecruitment.com

Join a company that creates communities where residents love to live!