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Location:
Warrington, Warrington
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Sector:
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Job type:
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Salary:
Up to £28,000 per annum + bonus, car allowance, benefits
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Job ref:
JN -072022-77466_1657275745
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Published:
08 July 2022
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Expiry date:
06 September 2022
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Start date:
ASAP
Resident Services Manager (housing portfolio)
NW Portfolio
Salary £28,000 (plus bi-annual bonus, car allowance, benefits)
Monday to Friday
My client is a progressive employer, seeking an addition to the lettings team to offer an unrivalled service to residents across their neighbourhoods. If you'd like to work for a business that prides itself on being highly communicative and having an open and inclusive culture, this could be just the role for you. The role will be based at the Salford office combined with home-based working. The Lettings Team work well together, ensuring the business offers an unrivalled service to applicants across all the neighbourhoods, so a team player is key.
Growth plans over the next three years will see some 4,000 residential units so there are huge opportunities for development with this company.
Role
As a Resident Services Manager within the Resident Services team, you will be a proactive and organised individual who will be able to carry out tasks through to a successful conclusion. The Resident Services Manager will be organised, efficient and able to work alone as well as take instruction from the Head of Resident Services. The key focus will be to ensure residents and their properties in the managed development are cared for and maintained to the highest possible standards, in line with budgets, service level agreement and regulatory requirements.
This will be an all-encompassing role of estates, property and resident management, whilst delivering excellent customer service. An understanding and involvement of the planned and reactive maintenance process is required to be able to proactively assist in the coordination and successful completion of maintenance tasks to a high standard and within agreed time frames.
Responsibilities
Assist the Head of Resident Services with regular site inspections and raise any issues for attendance, ensuring estates are in good condition
Provide a communication link between contractors and residents
Liaise with handyman service on attendance, access and on-site queries - overseeing contractors working on properties
Follow up on maintenance items to check residents are happy with completed works
Visit and record further information/ photos for maintenance issues if required
Be aware of the estate management plan and cyclical maintenance, and update residents on works when required
Liaise with the Maintenance Manager to follow the progress of renovated properties, assisting with meter changes and supply changes
Conduct property viewings with potential residents, giving them a detailed overview of the business and the neighbourhood
Conduct virtual viewings on properties to send to potential residents
Take holding fees when confirming reservations
Advise potential residents of the lettings procedure, the financial obligations and conduct during tenancy
Carry out full administration duties in relation to new tenancies, including drafting new tenancy documents and tenancy agreements
Compile detailed property condition inventories
Obtain meter readings and notify utility companies and council tax upon a resident moving in/ out
Conduct new resident move-in and home demonstrations
Updating/ maintaining the CRM system with relevant information and documents
Conduct mid-term property inspections to assess the condition of properties, reporting any tenancy breaches and maintenance work required
Undertake winter checks on vacant properties
Ensure all regulatory requirements are met at all times
Support the finance team in the rent collection process as required
Be a brand ambassador for the business, demonstrating a positive can-do attitude and giving the highest levels of customer care at all times
Regularly communicate with residents on neighbourhood updates
Assist with the publication of regular neighbourhood newsletters
Conduct property inspections as required
Be the first point of contact for all resident enquiries
Identify anti-social behaviour and manage/ escalate where required
Protect residents deposits with the Tenancy Deposit Scheme within required timeframes
Track tenancy renewal dates and negotiate tenancy renewals with residents
Carry out weekly key audit and chase any outstanding keys
Facilitate post/ parcels as required
Assist with resident events
Provide administration cover for other regions as required
Any other ad-hoc duties as and when required
Skills, Knowledge and Experience
Industry specific knowledge
Knowledge or background in Social Housing
Holds a relevant industry-related qualification and accreditation or would be willing to work towards
Knowledge of the Tenancy Deposit Scheme rules
An understanding of the Right to Rent obligations
IT literate
Hold a full UK driving licence and has access to own vehicle for which mileage will be paid
Characteristics
To positively contribute to team spirit across all disciplines
A team player and willing to deliver on the detail
Motivated self-starter, with the ability to manage own workload
Flexible in your approach to your work and delivery
Strong character
This is an exciting time to join a successful and growing business. The portfolio is across Leigh, Lowton, Litherland and the Wirral, and will otherwise be based in the Salford and Liverpool offices.
