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Service Desk Operator

An exciting opportunity to join a well known property management company as a Service Desk Operator while working alongside the FM team, has arisen. The facilities management team is responsible for the day-to-day operations at the buildings they manage. They work closely with the Health, Safety & Environmental, Sustainability, Procurement, and on-site team staff and approved contractors to deliver a great service. You are responsible for providing a range of onsite support to clients and tenants.

An opportunity has become available for a Service Desk Operator to be based in the Birmingham Office to deliver outstanding and efficient customer service to customers both internal and external.

Essential duties will include:

  • Take calls, log and monitor jobs on the service desk system.

  • Assist the FM team to monitor service delivery to our customers

  • Assist the FM team to achieve at least 80% resolution of reactive and planned work orders within the agreed SLA timescales

  • Prepare purchase orders for approval

  • Be aware of Health and Safety responsibilities insofar as they relate to Property Services, particularly in the absence of the FM and reporting as required.

  • To assist FM's in the maintenance of and ensure that the management database accurately reflects the picture of compliance within the MAPP managed sites.

  • To assist with the implementation of appropriate training programs for FM and site based staff.

  • Liaise effectively with suppliers, FMs, Surveyors and tenants over e-mail and telephone in a professional manner.

The ideal candidate must have:

  • Customer Service experience

  • Pleasant and confident telephone manner

  • Ability to remain calm and professional in difficult situations

  • Organisational skills with an ability to communicate effectively across a range of customer group

We will give you:

  • A salary ranging from £18,000 - £20,000 per anum dependent on experience.

  • An opportunity to be part of a company that is committed to engaging with and developing all employees.

  • The opportunity to contribute to a growing organisation, providing both personal and career development opportunities

Please apply today!