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Technical Account Manager

Financial Technical Account Manager, Full-Time, Permanent, £30,000 - £35,000 Per Annum, Stirling

My client is a successful global software provider who are looking to recruit a Financial Technical Account Manager in their growing Stirling office. This individual will come from a Finance / Accountancy background and have a great aptitude for technology as well as an excellent customer service skill set.

Main Duties include:

  • Query prioritisation and identification

  • Management of a resolution plan for all queries that are received

  • Identification of non-support queries and subsequent escalation of these queries to the appropriate area

  • Maintaining support logs accurately on the system with all actions taken and information gathered during query resolution

  • Helping clients with queries progress

  • Escalating any further issues to Management as required.

  • All other ad hoc duties

The ideal candidate will have:

  • Previous experience working within Real Estate would be advantageous

  • A strong background within Finance and Accounting

  • Exposure working / sound knowledge of property management systems

  • The ability to build and maintain strong working relationships with external clients

  • Impeccable interpersonal skills and an enjoyment of working within a client facing role

To apply for the role please upload you most up to date CV to this advert.