Administrative assistant

A leading property company has created a full-time role has been designed to support the operational demands of a growing site portfolio. The successful candidate will provide vital support across operations, finance, marketing, and compliance, ensuring smooth day-to-day delivery and continuity of high service standards.

• Maintain internal systems, ensuring accuracy and compliance

• Support tenant, contractor, and customer engagement with professionalism

• Absorb the increased workload driven by the expanded property portfolio

Key Responsibilities

• Respond to incoming queries from tenants, contractors, customers, and visitors in a prompt and professional manner

• Facilitate internal communication across operational and support teams

• Assist with the administration of the on-site car park, including customer relations and concession management

• Support tenant engagement and assist with turnover reporting

• Manage and maintain systems

• Retailer turnover reporting

• Car park usage and concession tracking

• Handle customer feedback and complaints, particularly relating to parking

• Assist with the preparation of operational and financial reports

• Provide support with invoice processing and finance documentation

• Conduct monthly meter readings and maintain accurate tracking

• Ensure operational and statutory documents are up to date across platforms such as Meridian and E Logbooks

• Participate in tenant inspections and produce supporting reports

• Oversee office supplies and refreshment inventory

• Offer support at reception when required

• Monitor shared inboxes (e.g. info, parking, events), responding efficiently and appropriately

• Support seasonal events such as Christmas installations and the ice rink from an administrative perspective

• The administration, finance, marketing, and operations teams are currently stretched to capacity. The additional support will prevent service disruption and ensure operational efficiency.

• The integration of the building and additional managed leases (e.g coworking and event spaces) increases administrative demands significantly.

• A dedicated administration function ensures streamlined communication, compliance, and data management across both sites.

Benefits of the Role

• Relieves pressure on critical teams

• Enhances data accuracy and system compliance

• Improves responsiveness to tenants and customers

• Supports seamless expansion of the property portfolio