Assistant Operations Manager

An exciting opportunity has arisen for an Assistant Operations Manager to join the on-site management team of a prestigious commercial office building in East London, comprising approximately 300,000 sq ft and set to be home to a number of blue-chip occupiers.

Working closely with the Senior Building Manager, you will play a key role in the day-to-day operational management of the building, with a particular focus on customer experience, events, and soft services delivery. This is a highly visible, occupier-facing position within a flagship asset.

Key Responsibilities:

• Supporting the Operations Manager with the daily management and operation of the building

• Leading on events, activations, and occupier engagement initiatives, ensuring a strong sense of community within the asset

• Managing and monitoring soft services contracts, including cleaning, security, reception, and waste

• Ensuring a consistently high level of customer service across the building

• Acting as a key point of contact for occupiers, responding to queries and managing service requests

• Overseeing service partner performance and assisting with contract management

• Supporting health & safety, compliance, and operational reporting requirements

• Assisting with inspections, audits, and general building management duties

Candidate Requirements:

• Experience within commercial property, facilities management, hospitality, or a customer-focused environment

• Strong background in customer service and/or events coordination

• Experience managing or overseeing soft services contracts

• Professional, proactive, and confident in a front-facing role

• Strong communication and organisational skills

• A desire to build a long-term career within commercial property

This role offers the opportunity to work within a best-in-class commercial office environment, alongside an experienced on-site team, with genuine opportunities for development and progression.

For more information or a confidential discussion, please apply or get in touch directly.