Smart Adoption Manager
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About the Role
Smart Adoption Manager
Role Overview
This role drives the successful adoption of smart building and digital placemaking platforms across a leading real estate portfolio. Acting as the bridge between technology delivery and operational use, you will ensure new digital capabilities translate into real-world behavioural change, customer confidence, and measurable commercial value.
About the Company
You'll be joining a leading UK real estate owner and developer known for delivering landmark commercial and mixed-use destinations. With a strong balance sheet and long-term approach to placemaking, the organisation combines innovative development with a collaborative culture where individuals are empowered to shape strategy and drive meaningful change.
Role Responsibilities
* Lead adoption of digital access and smart platforms across operational buildings.
* Work with on-site teams and property management to embed digital access and smart systems into everyday operations.
* Translate technology capability into practical behaviours, guidance, and operational processes.
* Develop playbooks, training materials, and support tools to ensure confident platform usage.
* Build strong relationships with occupiers and site teams to drive engagement with smart services.
* Shape and define new smart building service offerings and data-driven propositions.
* Collaborate with leasing, asset management, and property teams to assess viability and commercial opportunities.
* Capture occupier feedback and operational insight to support continuous improvement of smart platforms.
Role Requirements
* Experience driving adoption of digital platforms or technology change within complex operational environments.
* Strong stakeholder engagement skills across operational, commercial, and technical teams.
* Ability to translate technical capabilities into clear, user-friendly guidance and behaviours.
* Excellent communication and influencing skills with the ability to build trust at all levels.
* Understanding of smart buildings, IoT platforms, or digital access technologies.
* Experience with service design, commercial offerings, or occupier experience environments advantageous.
