Assistant Resident Services Manager - East London

Location: East London
Hours: 40 hours per week

Are you an experienced residential property professional with a background in build to rent (BTR) or purpose-built student accommodation (PBSA)?

Cobalt is recruiting an Assistant Resident Services Manager to join an established residential property operator in East London.

This is an opportunity to take ownership of day-to-day resident services, manage an on-site team and play a key role in delivering a positive living experience for residents.

The organisation

Our client is an established operator within the residential property sector, focused on delivering quality homes and a high standard of resident service.

The organisation places resident satisfaction, operational performance and community engagement at the centre of its approach.

As an Assistant Resident Services Manager, you will work closely with the Resident Services Manager and colleagues across property operations, lettings and facilities management.

The role and responsibilities

As Assistant Resident Services Manager, you will support the day-to-day management of a residential development, overseeing service delivery and supporting the performance of the on-site team.

Your responsibilities will include:

• Managing, mentoring and developing a team of Resident Services Associates, including team rotas and training.

• Overseeing resident enquiries, escalated complaints and move-in and move-out processes.

• Supporting site operations, including maintenance coordination, contractor management, property inspections and health and safety compliance.

• Monitoring resident satisfaction, service standards and operational performance against agreed targets.

• Supporting resident engagement initiatives, including community events and activities.

• Assisting with operational reporting, budget monitoring and the management of void properties.

• Deputising for the Resident Services Manager when required.

The skills and experience required

To be considered for this Assistant Resident Services Manager opportunity, you will need:

• Previous experience working within BTR or PBSA environments.

• Demonstrable experience managing, supervising or developing an on-site team.

• Working knowledge of residential property operations and resident services.

• Experience handling resident enquiries, complaints and service delivery challenges.

• An understanding of operational targets, health and safety requirements and property management processes.

• Communication and organisational skills, with an ability to build relationships with residents, colleagues and contractors.

A qualification in property management or customer service would be advantageous but is not essential.

Interested in finding out more?

If you have experience in BTR or PBSA and enjoy supporting teams to deliver a positive resident experience, this Assistant Resident Services Manager opportunity could be your next move.

Apply today to be considered for this opportunity.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.