Assistant Resident Services Manager

Assistant Resident Services Manager

The organisation

We are partnering with a leading residential property owner and operator within the build-to-rent sector. This organisation has a strong reputation for delivering high-quality homes and customer experiences across its portfolio.

They place a clear focus on service standards, resident satisfaction and team collaboration, creating an environment where employees are supported to deliver consistently high performance. The business also promotes internal progression and encourages teams to work collectively to achieve shared goals.

The role / responsibilities

As an Assistant Resident Services Manager, you will support the Resident Services Manager in the day-to-day running of a build-to-rent site. The Assistant Resident Services Manager will play a key role in leading a team of Resident Services Associates and ensuring a high standard of service delivery across the asset.

Responsibilities will include:
* Supporting the delivery of the customer service strategy in line with agreed standards.
* Managing and developing a team of Resident Services Associates.
* Leading the team to improve resident satisfaction and service delivery.
* Overseeing the resident journey including move-ins, move-outs and enquiries.
* Handling escalated resident queries and complaints.
* Supporting operational activities including inspections, void management and health and safety checks.
* Managing team rotas and ensuring effective front-of-house coverage.
* Deputising for the Resident Services Manager when required.
* Building relationships with internal teams and external partners.
* Supporting the delivery of resident events and engagement initiatives.

The Assistant Resident Services Manager will also contribute to reporting, compliance and ongoing service improvements across the site.

The skills needed / requirements

* Previous experience within property management is essential.
* Demonstrable experience managing or supervising a team.
* Strong communication skills, both written and verbal.
* A working knowledge of delivering against targets and KPIs.
* Ability to build relationships with residents, colleagues and partners.
* A customer-focused approach with attention to detail.
* Ability to manage multiple priorities in a fast-moving environment.
* A positive and resilient approach to problem solving.
* Relevant qualifications in property or customer service would be advantageous.

This Assistant Resident Services Manager role would suit someone looking to step into a leadership position or further develop their management experience within a customer-focused property environment.

Apply now to be considered, as interviews are taking place shortly.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.