Block Manager
Meet Our Recruiter
About the Role
About the Role
We're seeking an experienced and proactive Block Property Manager to oversee a diverse portfolio of residential and mixed-use developments across South West London.
In this role, you'll be responsible for delivering a responsive, efficient, and customer-focused estate management service. You'll act as the primary point of contact for residents, leaseholders, contractors, and stakeholders - ensuring buildings are safe, compliant, and well-maintained. This position offers an excellent opportunity to take ownership of your portfolio, working within a supportive team that values quality, professionalism, and accountability.
Key Responsibilities
Deliver a professional, high-quality property management service that aligns with company values and client expectations.
Build and maintain strong working relationships with residents, leaseholders, freeholders, contractors, and managing agents.
Oversee the day-to-day management of communal areas, facilities, and building operations.
Ensure full compliance with Health & Safety, Fire Safety Regulations 2022, and other relevant legislation.
Prepare and manage annual service charge budgets, monitor expenditure, and support the production of year-end accounts.
Carry out regular property inspections, identifying maintenance needs and ensuring high standards across the portfolio.
Coordinate and manage contractors, ensuring works are completed safely, on time, and within budget.
Oversee major works programmes, including Section 20 consultations and tender processes.
Lead resident and leaseholder meetings, preparing and issuing accurate minutes and follow-up actions.
Collaborate with internal teams including Credit Control, Insurance, and Compliance to ensure smooth operations and client satisfaction.
Maintain accurate and up-to-date records using property management systems and software.
Resolve property-related queries and disputes effectively and professionally.
Manage and support on-site staff or caretakers to ensure consistent service delivery.
About You
Minimum of 2 years' experience in residential block management.
Qualified Associate of The Property Institute (ATPI), working towards Member (MTPI) status (or equivalent).
Strong knowledge of leasehold management, service charge administration, Health & Safety, and fire safety compliance.
Confident managing budgets, contractors, and major works programmes.
Excellent communication, negotiation, and customer service skills.
Highly organised with the ability to manage multiple properties and priorities effectively.
Proficient in MS Office and property management software (e.g., Qube, Fixflo).
Capable of working independently while collaborating effectively with wider teams.
A professional, proactive, and detail-oriented approach with a commitment to continuous improvement.
MRICS or equivalent qualification (desirable).
- Hybrid Working
