Block Property Manager

We're seeking an organised and proactive Block Property Manager to oversee the day-to-day management of a residential portfolio in West London.

In this role, you'll be the first point of contact for residents, contractors, and stakeholders, ensuring the smooth running of the buildings while delivering excellent customer service. You'll take ownership of property operations, compliance, and maintenance coordination, playing a vital role in ensuring residents feel safe, supported, and satisfied with their living environment.

Key Responsibilities

• Management of both residential and commercial property (Industrial, office, retail).
  * Building and developing effective working relationships with Block Directors, Residents/Leaseholders, Landlords/Tenants, Contractors and others through phone, email & face to face liaison
  * Carrying out property inspections ensuring Health and Safety and compliance are maintained
  * Resolving block related issues by undertaking both proactive and reactive maintenance tasks
  * Attending meetings and drafting minutes for approval
  * Preparing, presenting and obtaining approval of Service Charge Budgets, including monitoring these throughout the year. Also assisting in producing timely Year End Accounts
  * Sourcing Contractors to undertake both ongoing and one-off maintenance works as well as emergency repairs and monitoring and managing their work
  * Drafting and serving Section 20 notices and subsequently tendering and managing Major Works projects linked to block maintenance and improvement
  * Dealing with enquiries and analysing leases in order to answer enquiries and ensure that lease compliance is maintained
  * Supporting any on-site and off-site Caretaking staff
  * Responding to pre-assignment enquiries and sending out appropriate packs / information
  * Providing accurate, meaningful and effective information to all parties in a timely manner
  * Maintaining accurate records which will involve working closely with support staff and utilising appropriate software packages i.e. Qube and Fixflo

About You

• Minimum of 5 years' experience in all aspects of Residential Block Management including Health and Safety and financial management encompassing insurance claims
• A recognised professional qualification relevant to the property sector
• Knowledge of rules, regulations and legislation surrounding Residential Block Management including ASTs, Section 20 etc.
• Proven work experience in a busy and target driven business environment
• A commitment to providing high levels of client care whilst also oriented to profitability
• Highly effective and accurate written and verbal communication skills
• Negotiation, report writing and presentation skills, as you will be liaising with a wide range of individuals and organisations
• An extremely well organised approach with excellent time management skills and the ability to prioritise and multitask, as well as deal with new issues as they occur
• A self-motivated, can-do attitude and be able to work accurately, calmly and productively under pressure in order to meet deadlines
• A reliable, resourceful, resilient approach that is practical and solution focused
• MRICS (desirable).