Community manager - 12 month FTC

12 Month Fixed Term Contract

Site-based role
Monday to Friday, 9:00am - 6:00pm

About the Role

An exciting opportunity has arisen for an experienced Community Manager to join a leading property and place-management organisation on a 12-month fixed term contract.This role is central to delivering a high-quality occupier and visitor experience, ensuring the building operates smoothly, efficiently, and to the highest professional standards.

Reporting directly to the Site Director, the Community Manager will act as the primary point of contact for tenants, visitors, and stakeholders, combining strong customer service with operational oversight, compliance management, and proactive problem-solving.

This is a hands-on, people-facing role ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and takes pride in running a well-managed, welcoming space.

Key Responsibilities

• Act as the first point of contact for all tenant queries, issues, and service requests, ensuring timely resolution and clear communication

• Work closely with the building management company and contractors to ensure smooth day-to-day operations

• Support the Site Director and deputise in their absence when required

• Oversee and coordinate hard services, maintenance activity, and contractor performance to ensure service excellence

• Monitor and manage statutory and internal compliance, ensuring adherence to company policies, RICS standards, ISO requirements, and legal timelines

• Develop, implement, and communicate standard operating procedures, identifying potential issues before they arise

• Manage event bookings and on-site events, liaising with tenants and external guests to ensure high-quality delivery and clear expectations

• Deliver a professional meet-and-greet service for visitors and callers, acting as a key site ambassador

• Maintain accurate records, reports, and documentation using internal systems and Microsoft Office

Skills & Experience

• Proven experience in a similar community, facilities, or property management role

• Confident building relationships with occupiers, clients, suppliers, and stakeholders at all levels

• Highly organised, proactive, and process-driven, with excellent attention to detail

• Comfortable managing competing priorities and meeting deadlines

• Strong customer-service mindset with a professional, courteous approach

• Experience using Microsoft Office; familiarity with Riskwise desirable

• IOSH qualification desirable but not essential

If you are interested in proceeding please apply on the link.