Community Success Manager

This company are a global leader in the Real Estate market, Offering a wide range of real estate services, including real estate services and investment management.

About the Role

We are seeking a Community Success Manager to lead the creation and delivery of outstanding customer journeys across a portfolio of contemporary, service-led environments. This role combines customer experience, events, digital content, and community-building. You will work across multiple sites to ensure high levels of occupier satisfaction, consistent brand representation, and a sense of belonging for all visitors and stakeholders.

Key Responsibilities

• Deliver high-quality service in line with company procedures and standards.

• Create and manage social media accounts for each property, including planning and scheduling content.

• Implement occupier and guest satisfaction surveys, collect feedback, and drive service improvements.

• Map customer journeys and identify opportunities to enhance touchpoints and service delivery.

• Organise logistics for travel, accommodation, meetings, and other support as required

• Design and implement community and social engagement initiatives tailored to each site.

• Plan and coordinate events, activities, and experiences that strengthen customer relationships.

• Regularly visit properties to conduct inspections, engage with occupiers, and support onsite teams.

• Build and maintain a supplier network for events and engagement activities.

• Produce reports on engagement performance, social value metrics, and success stories.

Marketing and Digital Content

• Create branded marketing materials, digital newsletters, proposals, and infographics.

• Oversee internal team communications platforms and ensure content remains current and engaging.

• Support recruitment processes including job advert drafting and candidate screening.

• Produce social media reports and evaluate content quality in collaboration with site teams.

Experience and Skills

• Background in customer experience, community management, hospitality, or workplace services.

• Confident user of digital content tools (e.g. Canva, Microsoft Office) and social media platforms.

• Excellent communication skills, both written and verbal.

• Strong organisational skills with the ability to prioritise and multitask effectively.

• Analytical mindset, capable of reviewing feedback and performance data to suggest improvements.

Attributes and Values

• Proactive, people-focused and service-driven.

• Creative thinker with a hands-on approach to problem-solving.

• Comfortable working across multiple sites and managing a varied workload.

• Adaptable and open to evolving needs within a fast-paced, customer-led environment.