Community Success Manager
Meet Our Recruiter
About the Role
This company are a global leader in the Real Estate market, Offering a wide range of real estate services, including real estate services and investment management.
About the Role
We are seeking a Community Success Manager to lead the creation and delivery of outstanding customer journeys across a portfolio of contemporary, service-led environments. This role combines customer experience, events, digital content, and community-building. You will work across multiple sites to ensure high levels of occupier satisfaction, consistent brand representation, and a sense of belonging for all visitors and stakeholders.
Key Responsibilities
Deliver high-quality service in line with company procedures and standards.
Create and manage social media accounts for each property, including planning and scheduling content.
Implement occupier and guest satisfaction surveys, collect feedback, and drive service improvements.
Map customer journeys and identify opportunities to enhance touchpoints and service delivery.
Organise logistics for travel, accommodation, meetings, and other support as required
Design and implement community and social engagement initiatives tailored to each site.
Plan and coordinate events, activities, and experiences that strengthen customer relationships.
Regularly visit properties to conduct inspections, engage with occupiers, and support onsite teams.
Build and maintain a supplier network for events and engagement activities.
Produce reports on engagement performance, social value metrics, and success stories.
Marketing and Digital Content
Create branded marketing materials, digital newsletters, proposals, and infographics.
Oversee internal team communications platforms and ensure content remains current and engaging.
Support recruitment processes including job advert drafting and candidate screening.
Produce social media reports and evaluate content quality in collaboration with site teams.
Experience and Skills
Background in customer experience, community management, hospitality, or workplace services.
Confident user of digital content tools (e.g. Canva, Microsoft Office) and social media platforms.
Excellent communication skills, both written and verbal.
Strong organisational skills with the ability to prioritise and multitask effectively.
Analytical mindset, capable of reviewing feedback and performance data to suggest improvements.
Attributes and Values
Proactive, people-focused and service-driven.
Creative thinker with a hands-on approach to problem-solving.
Comfortable working across multiple sites and managing a varied workload.
Adaptable and open to evolving needs within a fast-paced, customer-led environment.
