Credit Controller

Credit Controller

Canary Wharf

£37,000 to £41,000

My client, a residential developer working on some of the largest projects in Europe and owner of over 1000 build to rent apartments, are on the lookout for a highly organised to join their finance team ensuring timely collection of rent and service charges, maintaining accurate records, and building strong relationships with tenants and internal stakeholders.

Duties:

• Credit Control Management: Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears.
• Credit Policy Adherence: Adhere to existing credit policies. Ensuring best practice across the Accounts Receivable function.
• Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
• Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
• Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses.
• Tenant Communication: Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally.
• Record Keeping: Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations.
• Reporting: Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management.
• Legal Proceedings: Initiate and manage Enforcement proceedings for debt recovery when necessary, liaising with Bailiffs and other enforcement agencies.
• Internal Collaboration: Work closely with property managers, accountants, and other internal teams to ensure a cohesive approach to credit control.
• Process Improvement: Identify and implement improvements to credit control processes and systems to enhance efficiency and effectiveness.

Requirements:

• Previous experience of the property industry desirable, combined with a minimum of 4 years' experience in credit control and a strong knowledge of the end to end credit control process.
• Must be numerate, computer literate and possess good communication skills.
• Excel experience within a Windows environment including Lookups, Pivots and IF formulae
• Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work.
• Confident, assertive and strong attention to detail.
• Experience of working in a high volume and target driven environment.

Other details:

• Working hours: 8.30am to 5.30am, one day work from home per week
• Benefits: study support, learning & development programmes, wellbeing support