Customer Success Manager

Salary/Rate:£45,000 - £55,000 per annum
Job Type:Hybrid
Contract Type:Perm
Town/City:Liverpool
County:Merseyside
Sector:Technology & IT
Job ref:JN -032025-83394_1741781153
Post Date:12. 03. 2025
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Meet Our Recruiter

About the Role

Cobalt is once again delighted to be supporting a well-respected Facilities Management and Project Management Software provider. Due to the business's ambitious growth plans over the course of the next 2 years, where they will be partnering with large-scale retailers and government entities, they are looking for an ambitious and adaptable Customer Success Manager to help the business achieve its lofty ambitions.

Role Responsibilities

  • Lead workshops, training sessions, and strategy meetings to maximise product adoption.
  • Manage outbound updates on product enhancements and industry regulations.
  • Analyse customer data to identify trends and upselling opportunities.
  • Act as the primary contact, ensuring timely resolution of issues and fostering strong client relationships.
  • Drive feature adoption and provide customer feedback to the product team for enhancements.
  • Work cross-functionally with support, onboarding, and sales teams to enhance customer experience.

Role Requirements

  • 3-5 years in a customer-facing role within SaaS, ideally in Customer Success or Account Management.
  • Strong understanding of SaaS products with the ability to simplify complex concepts.
  • Experience leveraging data for business decisions and customer insights.
  • Excellent presentation and stakeholder management skills.
  • Ability to handle multiple projects efficiently in a fast-paced environment.
  • Proactive in problem-solving and ensuring customer satisfaction.

If you are interested in this role and would like to hear more then please send a copy of your most up-to-date CV.

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