Front of House

City of London

The Role

A UK property management and residential real estate company are looking for a Reception front of house Team Member, to join their team. You will play a key role in creating memorable, high-quality experiences for tenants, occupiers, and visitors.

This prestigious, newly refurbished flagship building demands a highly polished, professional, and hospitality-driven approach, delivering a seamless five-star experience that reflects the building's premium positioning.

Key Responsibilities:

Front of House & Customer Service

* Deliver a warm, professional, five-star welcome to all visitors and occupiers

* Manage the reception desk, including switchboard and shared inbox

* Maintain immaculate presentation of all front-of-house areas

* Provide concierge-style assistance including directions and local information

* Handle queries and challenging situations professionally

* Support VIP visits and occupier events

Occupier & Visitor Experience

* Build strong relationships with occupiers

* Support WELL and BREEAM service standards

* Coordinate visitor access and passes

* Respond promptly to enquiries

* Maintain knowledge of building operations

Building Operations Support

* Assist with contractor sign-in and compliance

* Report maintenance and health & safety issues

* Support deliveries, logs, and handovers

* Coordinate meeting room bookings

You will have:

* Experience in high-end corporate or hospitality reception

* Excellent customer service skills

* Strong communication skills

* IT proficiency (Microsoft & Apple)

* Ability to multitask under pressure

* Professional presentation

This is an exciting opportunity for someone who is passionate about people, takes pride in exceptional service, and enjoys being an ambassador for a premium front-of-house brand.