Lettings Administrator

Cobalt is currently working with a well-established and highly respected Residential Management company in their search for a Lettings Administrator to support a stunning residential development in West London. This is an exciting opportunity for a motivated individual with a passion for customer service and property lettings to join a professional and supportive on-site team.

The successful candidate will play a key front-of-house role, ensuring a smooth lettings process, maintaining high resident satisfaction, and contributing to the efficient operation of a beautifully maintained community.

This role is ideal for someone with experience in property, student accommodation, hospitality, or customer service, and offers real scope for career progression within the Residential Management sector.

Responsibilities

• Conduct viewings with prospective residents and guide them through the lettings process

• Manage lettings inquires via phone and email, supporting high conversion rates and full occupancy

• Process tenancy applications, reference checks, and new tenancy documentation

• Handle security deposit registration and compliance procedures

• Maintain accurate and up-to-date digital files using internal property management systems

• Support resident move-ins and move-outs, delivering a positive customer experience

• Assist in organising resident events to foster a strong sense of community

• Perform scheduled flat inspections and support reactive maintenance reporting

• Collaborate with internal teams to ensure a high standard of property presentation and service

Requirements

• Previous experience in a customer-facing role - ideally within lettings, hospitality, or property management

• Familiarity with lettings processes and tenancy documentation

• Strong written and verbal communication skills

• Excellent organisational and IT skills (including Microsoft Office)

• Self-motivated and capable of working independently and within a team

• Proactive, flexible, and always looking to go above and beyond for residents

• Ability to work weekends and public holidays in line with a rota

Desirable:

• Experience in Build to Rent or residential lettings

• ARLA qualification

• Experience with property management systems such as Yardi or Hubspot

Why Join?

This is an opportunity to join a respected and forward-thinking property operator that is redefining the rental experience in London. Working onsite in a beautifully restored collection of Victorian mansion blocks, you'll be part of a team committed to delivering an exceptional resident experience through top-tier service, attention to detail, and community building.

If you're looking for a fulfilling role in a vibrant West London residential development, we'd love to hear from you.

To apply or learn more, please contact Cobalt Recruitment today.