Operations Manager

London (Fitzrovia) | One week per month in Athens

Our client is a privately backed luxury property business with an established portfolio of premium residential and commercial assets across London and Greece. With ambitious growth plans over the coming years, they are looking to appoint an Operations Manager to play a central role in delivering an exceptional service across their expanding portfolio.

This is a varied position combining property operations, resident experience and portfolio management. Working closely with the business owner and a small team of architects and operational specialists, you'll help ensure every property is managed to the highest standard while developing the processes that will support future growth.

If you enjoy working in a fast-moving environment where no two days are the same, this Operations Manager opportunity offers genuine autonomy, exposure to luxury real estate and the chance to influence how the business evolves.

The role

As Operations Manager, you'll oversee the day-to-day operation of a portfolio of luxury properties across London and Greece, ensuring residents, contractors and suppliers receive a seamless experience.

Your responsibilities will include:

* Managing the resident journey from tenancy through to handover and ongoing aftercare.
* Acting as the main point of contact for residents, ensuring communication remains clear and consistent.
* Coordinating architects, contractors and suppliers to deliver refurbishment and maintenance projects.
* Overseeing snagging, maintenance programmes and operational issues across the portfolio.
* Developing and improving operational processes that support a growing business.
* Managing supplier relationships and monitoring service standards.
* Supporting billing, operational administration and reporting.
* Coordinating workforce planning and operational resource requirements.
* Monitoring health and safety and ensuring compliance across the portfolio.
* Working closely with the business owner to improve operational efficiency and service delivery.
* Travelling to Greece for approximately one week each month to support the overseas portfolio.

About you

We're keen to speak with Operations Managers from luxury residential property, private estates, family offices or high-end property development environments.

You'll ideally bring:

* Experience managing luxury residential properties or property portfolios.
* Strong operational and organisational skills.
* Experience coordinating contractors, consultants and maintenance providers.
* A customer-focused approach with experience supporting HNW or UHNW clients.
* The ability to build structure, improve processes and manage multiple priorities.
* Strong communication skills with a professional and discreet approach.
* Commercial awareness and the confidence to manage budgets and supplier performance.

Experience gained within organisations such as family offices or private property investment businesses would be advantageous, although candidates from similar luxury residential environments are equally encouraged to apply.

Knowledge of the Greek property market or previous experience working internationally would be welcomed but is not essential. Greek language skills would also be beneficial but are by no means a requirement.

What's on offer

* The opportunity to join a growing luxury property business with ambitious expansion plans.
* A highly visible Operations Manager role working directly with the business owner.
* Exposure to an international portfolio across London and Greece.
* A varied role combining operations, property management and resident experience.
* London office based in Fitzrovia with regular travel to Athens.
* Competitive salary and benefits package.

If you're looking for an Operations Manager opportunity where you can genuinely shape operations within a growing luxury property business, we'd be delighted to hear from you. Apply today, as interviews are expected to take place shortly.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.