Reservations Consultant

Salary/Rate:Up to £23,400 per annum
Job Type:Hybrid
Contract Type:Perm
Town/City:Manchester
County:Manchester
Sector:Residential Management
Job ref:JN -032025-83373_1741800600
Post Date:12. 03. 2025
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Meet Our Recruiter

Eden Kendall
Eden Kendall
Executive Consultant, Residential Management

About the Role

Are you an ambitious, customer-focused professional looking to grow your career in the property sector? We're seeking a Reservations Consultant to join a leading Build-to-Rent (BTR) operator, playing a key role in securing new tenants and driving occupancy across a growing portfolio of high-quality rental homes.

About the Company

Our client is a market leading BTR provider, offering high end, professionally managed rental communities designed to enhance modern living. With a commitment to exceptional service, resident well-being, and best-in-class amenities, they are redefining the rental experience across the UK. As they continue to expand, they are looking for dedicated professionals to join their team and contribute to their success.

Key Responsibilities:

  • Customer Service & Enquiries: Respond to prospective resident enquiries via phone, email, and in person, ensuring an exceptional customer journey.
  • Viewings & Reservations: Manage the full leasing process, from booking and conducting viewings to securing reservations and completing tenancy documentation.
  • Occupancy & Revenue Goals: Work proactively to maximise occupancy rates and secure 'off-plan' reservations, minimising void periods.
  • Database & Records Management: Maintain up-to-date records of tenant applications, property availability, and customer interactions within the CRM system.
  • Collaboration: Work closely with the lettings, marketing, and resident services teams to implement successful leasing strategies.
  • Market Insights: Stay informed about competitor offerings and market trends to help refine pricing and positioning strategies.

Ideal Experience:

  • Experience in property lettings, reservations, sales, or a customer facing role.
  • Strong communication and relationship-building skills, with a customer-first mindset.
  • Sales-driven and target-oriented, with a proactive approach to securing tenancies.
  • IT proficiency, with experience using property management systems or CRM software.
  • Ability to work efficiently in a fast-paced, high-growth environment.
  • A full UK driving licence is preferred but not essential.

If you're looking to be part of an industry-leading company that's changing the way people rent, apply now and take your property career to the next level!

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