Resident Services Associate

Resident Services Associate

Location: Manchester

Cobalt is working with a well-established Build to Rent operator to recruit a Resident Services Associate for their residential development in Manchester.

This is a great opportunity for someone with a background in residential property, Build to Rent, PBSA, lettings, property management or a customer-facing environment who enjoys working with people and providing a high standard of service.

The Company

Our client is a highly regarded Build to Rent operator with a growing portfolio of residential developments across the UK. They pride themselves on creating welcoming, well-managed communities where residents receive a consistently high level of service.

With a strong focus on resident satisfaction, community engagement and the day-to-day management of their buildings, they are looking for someone who can contribute positively to their on-site team.

The Role

As a Resident Services Associate, you'll play an important part in ensuring residents have a positive experience throughout their time at the development.

You'll be one of the main points of contact for residents, visitors and contractors, supporting the smooth running of the building and assisting with a range of operational and administrative responsibilities.

This is a varied, hands-on position suited to someone who is approachable, organised and comfortable working in a busy residential environment.

Key Responsibilities

• Provide a friendly, professional and efficient service to residents, visitors and prospective tenants.
• Respond to resident enquiries, requests and complaints, ensuring issues are followed through and resolved in a timely manner.
• Assist with the daily management of the development, maintaining high standards across communal spaces and shared facilities.
• Develop positive relationships with residents, helping to create a welcoming and engaging community.
• Coordinate resident move-ins and move-outs, ensuring a smooth experience and completing relevant documentation.
• Liaise with maintenance teams and external contractors to arrange repairs, inspections and access to apartments.
• Carry out regular building walkarounds, identifying maintenance concerns and reporting any issues.
• Support the wider management team with tenancy administration, resident communications and general operational tasks.
• Assist with organising resident events and initiatives to encourage community engagement.
• Ensure building procedures and health and safety standards are followed, helping to maintain a safe environment for residents and visitors.
• Work collaboratively with colleagues to continuously improve the resident experience and overall service delivery.

About You

We are interested in speaking with candidates who have experience in residential property, Build to Rent, PBSA, lettings, estate management or similar customer-focused environments.

You will be someone who takes pride in delivering excellent customer service, enjoys building relationships and is confident managing a variety of responsibilities throughout the working day.

Skills & Experience

• Previous experience in residential property, property management, hospitality, lettings or a similar customer-facing role.
• A genuine passion for customer service and creating a positive resident experience.
• Strong communication and interpersonal skills, with the ability to build rapport with a range of people.
• Confidence in handling resident queries, resolving problems and managing challenging situations professionally.
• Good organisational skills and the ability to prioritise tasks effectively.
• Experience supporting building operations, maintenance coordination or contractor liaison would be beneficial.
• A good understanding of health and safety practices within a residential environment.
• Comfortable using property management systems, Microsoft Office and general administrative software.
• A proactive, flexible approach and willingness to support the wider team when needed.
• A positive attitude and the ability to work independently as well as part of an on-site team.

Previous experience within a Build to Rent or PBSA development would be advantageous, although candidates from other relevant property and service-led backgrounds are also encouraged to apply.

Why Apply?

This is an excellent opportunity to join an established operator within the growing Build to Rent sector.

You'll become part of a supportive on-site team, working in a high-quality residential environment where resident satisfaction is a key priority. The position also offers the chance to develop your experience and progress within residential property management.

Next Steps

Interviews are expected to take place shortly, so early applications are encouraged.

If you require any reasonable adjustments or additional support during the recruitment process, please speak with your Cobalt consultant.