Resident Services Manager

Salary/Rate:£45,000 - £50,000 per annum
Job Type:Site Based
Contract Type:Perm
Town/City:East London
County:London
Sector:Residential Management
Job ref:JN -022025-83259_1739550877
Post Date:14. 02. 2025
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Meet Our Recruiter

Eden Kendall
Eden Kendall
Executive Consultant, Residential Management

About the Role

The Resident Services Manager (RSM) plays a crucial role in providing outstanding service to both current and prospective residents. This position focuses on delivering a consistently high standard of customer experience, ensuring all statutory Health & Safety requirements are met, and fostering a strong sense of community within the building. Maintaining the safety and security of the development is a top priority, with all issues addressed promptly and professionally to uphold the highest living standards for residents.

Key Responsibilities:

  • Engage with residents face-to-face, building strong relationships to create a welcoming and secure living environment.
  • Conduct property viewings and guided tours for prospective residents.
  • Coordinate maintenance requests, liaising with contractors to ensure timely and efficient repairs.
  • Carry out pre-let and routine property inspections to uphold quality standards.
  • Oversee building security and manage resident administration in compliance with GDPR.
  • Monitor and report on Health & Safety tasks to ensure regulatory compliance.
  • Handle administrative duties, including generating reports from internal systems.

This role offers a great opportunity to be at the heart of a thriving residential community while developing your skills in property management.

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