Resident Services Manager

Resident Services Manager - Single Family Housing

The organisation

We are partnering with a well-backed residential property business operating within the Build-to-Rent sector, with a specific focus on Single-Family Housing. The organisation is growing at pace, supported by long-term investment, and is committed to creating well-managed neighbourhoods rather than short term tenancies.

With an expanding UK portfolio, the business offers stability, clear direction, and the opportunity to contribute to the success of professionally managed family homes.

The role

As Resident Services Manager, you will take responsibility for a Single-Family Housing portfolio in the North East, reporting into the Head of Resident Services. This role blends property, estate, and tenancy management, with resident experience at its core.

You will act as the primary point of contact for residents and contractors, ensuring homes are well maintained, communities operate smoothly, and service standards are consistently met. The Resident Services Manager will also support new home mobilisation and handovers, working closely with internal construction and maintenance teams.

Key responsibilities include:

• Managing the lettings lifecycle, including viewings, tenancy agreements, check-ins, and check-outs.
• Acting as the main point of contact for residents, delivering a professional and consistent service.
• Coordinating planned and reactive maintenance across the portfolio, within agreed timeframes.
• Completing regular property inspections, site walkovers, and statutory compliance checks.
• Supporting resident engagement initiatives to improve satisfaction and retention.
• Liaising with contractors, local authorities, and community partners as required.
• Taking ownership of portfolio performance, including retention and resident feedback.

Skills and requirements

To be successful as Resident Services Manager, you will bring:

• Working knowledge of residential property, Single-Family Housing, or lettings management.
• Practical understanding of relevant property regulations and compliance.
• Experience managing check-ins, check-outs, and property inspections.
• Confidence using property management systems and Microsoft Office.
• Strong communication skills and the ability to manage complex situations calmly.
• A customer-focused mindset with strong organisational skills.
• A full UK driving licence and access to a vehicle.

Why apply?

This Resident Services Manager role offers autonomy across a Single-Family Housing portfolio, backed by a supportive central team and long-term investment. It suits someone who enjoys ownership, resident interaction, and contributing to the success of growing communities.

Interviews are ongoing, so early applications are encouraged.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.