Residential Facilities Manager

Location: London (Portfolio-Based)
Salary: Competitive + Benefits
Contract: Full-Time | Permanent

About the Role

An exciting opportunity has arisen for an experienced Residential Facilities Manager to join one of the UK's leading property managing agents.

Responsible for a diverse portfolio of high-end residential developments across London, you'll play a pivotal role in ensuring each property is managed to the highest standards. Working closely with clients, residents, contractors and on-site teams, you'll oversee all aspects of facilities management, compliance and service delivery while building strong, long-lasting relationships.

This is an excellent opportunity for a proactive Facilities Manager looking to join a market-leading organisation with genuine opportunities for career progression.

Key Responsibilities

• Manage a portfolio of residential developments across London.

• Ensure all buildings are safe, compliant and maintained to the highest standards.

• Oversee planned preventative maintenance (PPM) programmes and reactive maintenance.

• Manage site budgets, monitor expenditure and approve invoices.

• Conduct regular site inspections and produce detailed management reports.

• Ensure statutory compliance, including fire safety, health & safety, water hygiene, lifts and other building systems.

• Manage contractor performance through regular reviews and service level agreements.

• Build and maintain excellent relationships with clients, leaseholders, residents and Resident Management Companies.

• Attend client, AGM and resident meetings where required.

• Support the mobilisation of new developments and ongoing improvement projects.

• Investigate and resolve building-related issues efficiently and professionally.

• Ensure accurate records are maintained across all compliance and property management systems.

About You

We're looking for someone with a passion for delivering exceptional service and a strong understanding of residential property management.

You'll ideally have:

• Previous experience managing residential or mixed-use properties.

• A solid understanding of facilities management and statutory compliance.

• Experience managing contractors, service partners and maintenance programmes.

• Excellent communication and stakeholder management skills.

• Strong organisational skills with the ability to manage multiple sites and priorities.

• A proactive, solutions-focused approach with excellent attention to detail.

• Confidence working independently while collaborating with wider operational teams.

• IOSH qualification or equivalent (desirable).

• Membership of IWFM or a recognised property or facilities professional body (desirable).

What's on Offer

• Competitive salary and benefits package.

• The opportunity to work for a recognised leader within the residential property sector.

• Exposure to a prestigious portfolio of developments across London.

• Ongoing training, professional development and career progression.

• A supportive and collaborative working environment.

• The chance to make a genuine impact across a high-quality residential portfolio.

If you're an experienced Residential Facilities Manager looking to take the next step in your career with a leading managing agent, we'd love to hear from you.