Residential Operations Associate

Residential Operations Associate

Cobalt is partnering with a leading residential property operator to recruit a Residential Operations Associate within a large build-to-rent neighbourhood in North West London. This Residential Operations Associate role offers varied exposure across residential operations, leasing and resident services within a growing portfolio.

The Residential Operations Associate will primarily be based within one building but will support operations across other developments within the estate when required.

This Residential Operations Associate position suits someone with strong customer service skills who enjoys working across multiple teams in a fast-moving residential environment.

The organisation

Our client is an established mixed-use developer and residential operator delivering high-quality homes alongside retail, leisure and community spaces within a large urban neighbourhood.

Residents benefit from lifestyle amenities, flexible leasing options, resident events and a service-led management model designed to enhance the renting experience.

The organisation operates with values centred on people, sustainability and innovation, creating a collaborative environment across its residential teams.

The role / responsibilities

The Residential Operations Associate will support the resident and leasing teams to ensure smooth day-to-day operations and a strong customer experience across the development.

Responsibilities will include:

• Deliver customer service to residents across multiple buildings within the estate.
  * Support pre-move-in administration and onboarding processes for new residents.
  * Assist with the coordination of move-ins and move-outs with internal teams and external partners.
  * Respond to and resolve resident cases within agreed service level targets.
  * Support leasing teams with enquiries, property tours and follow-up activity where required.
  * Promote additional services such as parking, storage and amenity space hire.
  * Assist with resident events alongside the events team when required.
  * Conduct inspections of buildings and apartments to ensure operational standards are maintained.
  * Enable access for contractors and service providers in line with operational procedures.
  * Maintain accurate records and update CRM systems relating to resident activity.
  * Support the Resident Manager with operational reporting and data collation.
  * Ensure health and safety standards are followed across the development.

This role will involve movement between buildings across the estate and provides broad exposure to residential operations.

Skills and experience

To be successful as a Residential Operations Associate, candidates should demonstrate strong communication skills and experience within a customer-facing environment.

Key requirements include:

• Working knowledge of customer service within hospitality, residential, student accommodation or retail environments.
  * Strong communication and relationship-building skills.
  * Confidence supporting different operational teams.
  * Good organisational skills with the ability to manage varied tasks.
  * Working knowledge of CRM systems and Microsoft Excel.
  * Understanding of residential operations or leasing processes is beneficial.
  * ARLA, AIRPM or similar industry qualifications are advantageous but not essential.

Working pattern

• 37.5 hours per week.
  * Five days per week between Monday and Sunday.
  * Daily hours of 7.5 hours with a one-hour unpaid lunch break.
  * Shift patterns between 8:00am and 8:00pm.
  * Primary location within one building, with flexibility to support other developments across the estate.

If you are interested in this Residential Operations Associate opportunity, apply now as interviews are expected to take place shortly.

Due to the volume of applications received, if you do not hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.