Senior Operations Manager

Cobalt is proud to be partnering with a leading property brand in their search for a Senior Operations Manager to oversee one of the most iconic mixed-use skyscrapers in the City of London. Home to prestigious corporate occupiers and premium amenities, this landmark asset requires an experienced FM professional to take the lead on soft services operations.

The Role

As Senior Operations Manager, you will oversee the delivery of soft services and lead an on-site operational team. Reporting into senior leadership, you will ensure the smooth day-to-day running of the asset while driving service excellence for occupiers.

Key responsibilities include:

• Leading, mentoring, and developing an on-site team including an Operations Manager.

• Managing all soft services contractors, ensuring exceptional service delivery across the asset.

• Maintaining compliance with health & safety and statutory requirements.

• Supporting the delivery of tenant engagement and customer service initiatives.

• Working closely with senior stakeholders to ensure the asset continues to operate at a premium level.

• Assisting with ESG and sustainability programmes across the building.

The Person

• Strong background in soft services FM within large-scale commercial or mixed-use buildings.

• Proven leadership experience, with the ability to manage and develop on-site teams.

• Excellent contractor management skills with a focus on service excellence.

• A proactive, customer-focused approach with strong communication skills.

• Knowledge of compliance, health & safety, and industry best practice.

This is a rare opportunity to join a prestigious property brand and play a pivotal role in the running of one of London's most recognisable assets. With a competitive salary and the potential to go permanent, it's an excellent platform for an ambitious FM professional to showcase their expertise in a high-profile environment.