Systems Support Analyst (12 Month FTC)

Our client is a leading organisation within the property and accommodation sector, operating a portfolio of sites across the UK. With a strong focus on technology, operational excellence, and continuous improvement, they are seeking a Systems Support Analyst to join their Business Systems team on an initial 12-month fixed-term contract, with the potential for extension.

This role sits at the centre of business systems support and optimisation. The focus is on administering core platforms, supporting users, driving system improvements, and ensuring business-critical applications operate efficiently across the organisation.

You will work closely with operational stakeholders and third-party providers to troubleshoot issues, manage system enhancements, support migrations, and improve processes across key business systems.

Role Overview

• Administer and support Entrata and other core business systems, ensuring effective day-to-day operation and system performance
• Provide technical support, investigate system issues, manage helpdesk tickets, and coordinate resolutions with third-party vendors
• Manage system configurations, user access, permissions, workflows, and operational settings across business applications
• Support system upgrades, testing, enhancements, integrations, and migration projects, including data validation and cleansing
• Produce system documentation, reports, dashboards, and user training materials to support business operations
• Collaborate with stakeholders across the business to drive continuous improvement, compliance, and effective system adoption

Requirements

• Minimum 1-2 years' experience administering business systems within a commercial environment
• Experience with Entrata, Yardi, StarRez, Kinetic, or similar property management or enterprise platforms
• Strong troubleshooting and problem-solving skills with the ability to resolve system issues effectively
• Good understanding of operational business processes and how technology supports them
• Experience supporting, training, and communicating with non-technical users
• Strong attention to detail with a focus on data accuracy, validation, and quality control
• Proactive and organised approach with a passion for continuous improvement and delivering excellent service