Welcome Host - Front of house

Salary/Rate:Up to £23,400 per annum
Job Type:Office Based
Contract Type:Perm
Town/City:Manchester
County:Manchester
Sector:Business Support and HR
Job ref:JN -022025-83248_1739380598
Post Date:12. 02. 2025
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Meet Our Recruiter

About the Role

 

Job Type: Part-Time, Monday-Friday, 13:00 - 19:00

About the company:
This company is a growing property investment and development company specialising in commercial real estate. With a portfolio currently valued at £250m, They have ambitious plans to expand to £1bn over the next 5 years, investing in major cities across the UK. Their goal is to build a team of property experts to help manage this expanding portfolio and provide innovative property management, facilities management, and accounting services.

Job Overview:
As the Front of House Staff member, you will be the first point of contact for visitors, clients, and employees. Your main responsibility is to deliver outstanding customer service, ensuring a smooth, welcoming, and professional environment. You will support the daily operations of the facility, playing a key role in maintaining high standards of cleanliness, safety, and hospitality.

Key Responsibilities:

  • Customer Service Excellence:
    • Greet and assist visitors, clients, and employees with a positive and professional attitude.
    • Ensure a consistently welcoming and friendly atmosphere.
    • Address inquiries in person, via phone, and email with promptness and courtesy.
    • Anticipate and proactively meet guest and client needs.
    • Effectively handle and resolve customer complaints or concerns, escalating when necessary.
  • Facility Management Support:
    • Maintain a clean and professional appearance of the front-of-house area.
    • Ensure signage, directories, and information displays are up-to-date.
    • Assist with scheduling maintenance and coordinating services with relevant departments.
    • Adhere to safety and security protocols, including visitor sign-ins and access control.
  • Administrative Duties:
    • Manage the reception area, including handling mail, packages, and deliveries.
    • Maintain accurate visitor logs and relevant reports.
    • Support the coordination of meeting room bookings and refreshments for clients and staff.
  • Team Collaboration:
    • Collaborate with the facilities team to ensure smooth operations and address on-the-spot issues.
    • Assist with special events and tasks to ensure excellent service for clients and visitors.
    • Communicate effectively with team members to ensure a seamless experience.
  • Health & Safety:
    • Follow company health and safety guidelines to maintain a safe environment for all.
    • Promptly report maintenance issues or hazards to the Facilities Management team.

Skills and Qualifications:

  • Customer Service Excellence: Passionate about providing outstanding service and ensuring customer satisfaction.
  • Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally with clients, staff, and visitors.
  • Organisational Skills: Ability to prioritize tasks and manage multiple responsibilities while maintaining an organized work environment.
  • Attention to Detail: Ensure all areas are kept to a high standard with a keen eye for detail.
  • Problem-Solving Abilities: Proactive in identifying and resolving issues efficiently.
  • Professionalism: A polished and approachable demeanor, aligned with the company's values.
  • Tech Savvy: Comfortable using office equipment (phones, computers, printers) and common software applications (email, scheduling tools).
  • Experience: Previous front of house or customer-facing experience is preferred, ideally within a facilities management or corporate environment.
  • Open to hospitality backgrounds.
  • Looking for someone bubbly, fun and with a warming personaility who enjoys being face to face with people.

Why Join?

  • Competitive salary and benefits.
  • Opportunities for professional development and growth within the industry.
  • A collaborative work environment where your contributions are valued.
  • A dynamic and supportive team committed to excellence in service delivery.

 

 

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