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Block Manager

  • Location:

    Sutton Coldfield, England

  • Sector:

    Real Estate & Property Services, Residential Real Estate

  • Job type:


  • Salary:

    £30000.00 - £35000.00 per annum

  • Contact:

    Cobalt Recruitment

  • Contact email:


  • Job ref:

    JN -072021-73843_1625312847

  • Published:

    03 July 2021

  • Expiry date:

    01 September 2021

  • Start date:


Block Manager

Based Birmingham

Salary up to £35,000

9.15am to 5.30pm, Monday to Friday

My client, with a portfolio across the South East and Midlands, is seeking a Property Manager for their office in Sutton Coldfield. The ideal candidate will have excellent customer service skills and a solid background in block/estate/leasehold management.

The Role

Client Care

  • Follow and adhere to company policies and procedures at all times
  • Prepare reports for the Board (Major Works, Property Inspections, H&S Reports, schedules of information etc.)
  • Put forward recommendations and obtain instructions on matters concerning the effective management of the managed portfolio
  • Manage risks and liabilities at all times
  • Maintain good Landlord and Tenant relationships by providing a high quality service to all tenants and leaseholders
  • Obtain value for money and act in a commercially focused manner at all times

Day to Day Management

  • Understand the various types of interest/ tenures and its obligations in respect of each (Freehold, Head lease, Lessee, Leaseback, Tenant)
  • Liaise with leaseholders, tenants, residents associations in a prompt and professional manner
  • Attend residents' meetings as required
  • Read and interpret leases to ensure that the portfolio is managed in accordance with the provisions of the lease
  • Manage site staff (caretakers, porters)
  • Utilise the Group's Property Management Systems (Horizon) to run reports, input data, raise purchase orders, approve invoices etc
  • Deal with Insurance Claims
  • Undertake routine Property Inspections and identify any building defects/ maintenance issues


  • Deal with maintenance issues, both reactive and planned
  • Manage Contractors to ensure that works are carried out in a proper manner at a reasonable cost
  • Set up SLA's
  • Specify minor works and obtain comparative quotes
  • Liaise with the Area Building Surveyor
  • Audit/ spot check works before signing off invoices for payment


  • Liaise with the Legal Department to answer Pre-contract Enquiries (LPE1)
  • Attend court as required
  • Deal with disputes/ breaches of lease (i.e. service charge/ ground rent arrears, unauthorised alterations, disrepair) in a proactive way
  • Assist the Legal Department with any licence to alter applications, statutory lease extension and enfranchisement claims


  • Accompany the appointed Risk Assessor on their H&S and Fire Risk Assessment inspections and provide them with information necessary to complete their report
  • Manage H&S across the designated portfolio
  • Review statutory inspection reports and deal with any remedial works/ recommendations which are raised


  • Prepare Service Charge Budgets in a timely fashion
  • Set Reserve Funds to ensure that major works can be undertaken, as planned and without significant increases for leaseholders or the group where tenders need to be re-invited
  • Assist with the preparation of end of year accounts and answer expenditure queries from external auditors, accounts and leaseholders
  • Monitor service charge and ground rent arrears regularly
  • Review rents annually and seek rent increases accordingly


  • Sound working knowledge of Landlord and Tenant legislation, H&S legislation, RICS and ARMA guidelines
  • Excellent verbal and written communication skills
  • Excellent organisational and time management skills
  • Ability to multi-task and work well under pressure
  • Good IT skills and proficient in Outlook, MS Word, Excel, Knowledge of HORIZON/ QUBE an advantage
  • Good team player
  • A commitment to providing high levels of service at all times
  • Ideally MIRPM or an industry recognised and relevant qualification
  • Driving licence and own vehicle essential

Please apply with your CV today. Those with no experience of block management need not apply.