Centre Receptionist

Centre Receptionist
Angel, London
£26K - £28k per annum

Are you an experienced Receptionist, with a few years of customer-facing experience under your belt?

This could be your ideal next step!

I am working with a large, London-based company that manage their own portfolio of serviced office spaces. They have multiple locations across London and are now seeking an experienced Receptionist to oversee the day-to-day running of their Business Centre located in the heart of Angel.

Core responsibilities:

• Assisting with the day-to-day running of the reception desk.

• Be the first point of contact for any customer queries, ensuring to maintain a positive approach and high level of professionalism throughout.

• Monitoring the on-site stationary and the usage.

• Work closely with the two senior managers in the daily operations of the business.

• Liaising with the management team to remain up to date of any company policy changes, and/or product/service knowledge.

• Handle customer complaints, providing appropriate solutions within a prompt time frame.

• Maintain and build relationships with existing/potential clients, through open and interactive communication.

• Keep a record of client interactions, accounts, and updated documentation

• Always going the extra mile to engage customers.

• Take part in managing regular building events and activities.

• Use relevant social media platforms to increase brand awareness to the local community.

• In the event of a fire, assume the role of Senior Fire Marshall.

Personal Specification:

• Proven working experience in a customer service role.

• Strong Receptionist/FOH experience required.

• MS Office proficient.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent verbal and written skills.

• Maintain a confident and enthusiastic approach towards work.

• Professional and clear communication skills coupled with the ability to build strong business relationships.

• Be reliable and display a strong passion for the companies' brand and clientele.

If you feel like you have the relevant skillset for the above opportunity submit your CV ASAP to secure an interview!